Hello,
There are a couple voicemails on our system that when I hit Feature 983, then go to change mailbox, and put in the extension, it says mailbox not found. However, I can look through the directory and find the user, and his mailbox extension is the exact same one I used previously to search. If I try to add a new extension using the same extension, it says mailbox in use. This causes a problem when users trying to transfer to VM using the extension, they get the cannot find mailbox error. I do not have callpilot and cannot get it. Does anyone know what the problem could be? I have not deleted the mailbox and re-added it because I'm not sure if they have any saved voicemails currently.
There are a couple voicemails on our system that when I hit Feature 983, then go to change mailbox, and put in the extension, it says mailbox not found. However, I can look through the directory and find the user, and his mailbox extension is the exact same one I used previously to search. If I try to add a new extension using the same extension, it says mailbox in use. This causes a problem when users trying to transfer to VM using the extension, they get the cannot find mailbox error. I do not have callpilot and cannot get it. Does anyone know what the problem could be? I have not deleted the mailbox and re-added it because I'm not sure if they have any saved voicemails currently.
