USArmyVet9499
Technical User
Greetings:
Here is the issue I am dealing with.... I have a user who will go to check her voicemail and the messages are cut off or about 2 secs long. She reported this before, where we deleted her voicemail box and built her a new on the same extension. Problem went away for a week or so and has now resurfaced. The problem does not happen with every voicemail. Yesterday it was with one caller, today she reported it happened to six callers. I thought of testing by calling myself, but I don't believe it will provide me with any helpful information, especially since the problem is intermittent. This problem does not discriminate to area codes. In the list she provided, I have 614, 740, 513, & 562 area codes. What I do not know is whether the callers are landline or cell. We work in the private healthcare environment, so these are patients as well as business. While it is not happening to every phone in the system (so far just this one extension), it could still become business impacting. I could use some help from any Mitel gurus out there. We currently use a Mitel 5000 system. Thank you.
Sean
Here is the issue I am dealing with.... I have a user who will go to check her voicemail and the messages are cut off or about 2 secs long. She reported this before, where we deleted her voicemail box and built her a new on the same extension. Problem went away for a week or so and has now resurfaced. The problem does not happen with every voicemail. Yesterday it was with one caller, today she reported it happened to six callers. I thought of testing by calling myself, but I don't believe it will provide me with any helpful information, especially since the problem is intermittent. This problem does not discriminate to area codes. In the list she provided, I have 614, 740, 513, & 562 area codes. What I do not know is whether the callers are landline or cell. We work in the private healthcare environment, so these are patients as well as business. While it is not happening to every phone in the system (so far just this one extension), it could still become business impacting. I could use some help from any Mitel gurus out there. We currently use a Mitel 5000 system. Thank you.
Sean
