Voicemail Issue

[CBack85]

Hello,
I have one user that seems to be having problems with people leaving voicemails. She says she has tested it herself to see if it will leave a voicemail message but it does not. So she is worried other people might be trying to leave voicemail messages and they aren't coming thru. Everytime i have tested it though it seems to be working fine.

Anyone have any idea what could be causing this? Or am i just losing my mind?

thanks for any help!

 

[gknight1]

what version?

she is probably losing her mind.

 

[CBack85]

what version of manager?

sorry i am a real noob when it comes to the phone system

 

[gknight1]

what version IPO and voicemail pro?

 

[CBack85]

I am not quite sure how to check the IPO version

on manager it says v3.1


voicemail pro is v3.0

 

[gknight1]

you might want to consider making them both the same version.

 

[CBack85]

Again - Noobie right here

i have no clue how do that......

 

[gknight1]

it sounds like you might need to get someone that knows the IPO involved. I would contact a local Business Partner, or whoever installed it to have it upgraded. Where are you located?

 

[TomMills]

what happens when she tires to leave a message?

 

[techmoderick]

User error is one factor we have no control over.

 

[CBack85]

when she tries to leave a message basically it says there is no voicemail message when she comes in the morning.

 

[amriddle01]

No, I think they want to know what the person leaving the message hears!

ACS - IP Office Implement

 

[CBack85]

yeah i am quite dumbfounded.......

 

[amriddle01]

When you try to leave a message (do it now) what do you hear? Does it say her extension number or her greeting or something else?

ACS - IP Office Implement

 

[NYSTECH]

If message isn't long enough it won't record..

ACS- IPOffice Implement

 

[CBack85]

how long does the message have to be?

 

[kwing112000]

i would leave like at least 10 seconds


Kevin Wing
ACA- Implement IP Office
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