Voicemail Issue 1

[weinmatt]

I have a new install of a Partner R7 with the full voicemail system

I have set everything up properly (I think).

I am unable to dial into the 0 mailbox to program the Auto Attendants.

I am doing this from extension 10.

It says "You can not get your messages now because your mailbox is already in use"

Does anyone have any ideas? I have assigned lines 1-5 to the AA 1.

Please let me know if any other information is needed and Thanks!!!

 

[TouchToneTommy]

"You can not get your messages now because your mailbox is already in use"

Cycle the power and try again.

 

[Dexman]

Could you list, going from left to right, the modules that make up the telephone system?

Check to make sure you have the correct ports assigned to Hunt Group #7.

To access the voicemail, assuming it is an Avaya Partner Messaging or a Partner Voice Messaging, the sequence should be "INTERCOM 777, 0, #, [password]".

If the voicemail is a Partner Mail VS, the Admin Mailbox is "99".

If it ain't broke, I haven't fixed it yet.

 

[Dexman]

TTT has an excellent idea

If it ain't broke, I haven't fixed it yet.

 

[weinmatt]

I have cycled the power. It didn't change anything.

From left to right it is a 308EC, Voicemail Mod, Main Unit.

I have assigned extensions 27/28 to the hunt group 7.

I have diealed intercom 777 and hit 0# and entered the password. That is when I hear the message.

I have also made sure that the 2 port card is in tightly.

 

[Dexman]

Unless my counting is slightly off, shouldn't ports 28 & 29 be assigned to Hunt Group #7?

If it ain't broke, I haven't fixed it yet.

 

[Dexman]

Oops, never mind. I mis-counted.

If it ain't broke, I haven't fixed it yet.

 

[Dexman]

Is the voicemail an Avaya Partner Messaging or a Partner Mail VS?

If it ain't broke, I haven't fixed it yet.

 

[TouchToneTommy]

If you are getting the log-in prompt "Welcome to Partner Messaging. Please enter extension and # sign", the ports are assigned properly. "You cannot get your messages now because your mailbox is already in use" indicates a login to the mailbox that didn't disconnect. Do you have the LAN port connected, a the GUI launched on a machine? A connection to the serial port? Normally a power cycle would have knocked those connections down, as well as any multiple logins.

 

[sandman1969]

Are you longed into the partner messaging from your computer? You cannot be loged in both ways at the same time. That is the only what I have hear that message in the past.

Mark

 

[weinmatt]

I think it was being logged in on the computer that was causing the issue.

I am going on site tomorrow. I will give it a try without the computer logged in.

I will post an update.

Thanks!!

 

[dhazer]

this happened to me, and the solution was said by sandman1969: i needed to first close the PC administration software. Thanks guys.