Voicemail is not picking up CO line on extension

[amreed22]

I have a Avaya Merlin Magix(recently installed) I have an extension with several CO lines on it. 2 of these should be going into the individuals voicemail box, but only one is and I do not know how to duplicate this feature. The other lines goto a general mailbox. How do I accomplish this. Thanks for the help

Reed

 

[TouchToneTommy]

Look under Lines for the Principal User of the line. The one that goes to the mailbox is probably assigned to that user, the other is probably not. If a line is not in a pool, and has no principal user, it will cover to the mailbox of the lowest numbered logical id that has both the line assigned and voice mail coverage

 

[amreed22]

This line has never went to any voicemail box. This line did not have a priciple user and so I put the ext of the station and voicemail that it should be going to but the line still continues to ring with no end. How would I set this one up to ensure that it has VM coverage. Under principle user no lines have a designated user however this one is the only that will not go into the VM. Thanks