Voicemail headers won't play

[MBATech173]

VM Pro 8.1.9008. A user plays a message and hear "voice call from" and then it never plays the header information. It immediately plays "to Listen, press 0". I've tried standard reboots and even upgraded from 8.0 to 8.1.9008. I've even did a complete removal and reload of the voicemail software. The issue still remains. Rebooted the phone system as a precaution. It's like the mailbox isn't receiving the callers info when they get to the mailbox or something. Anyone ever heard of this ?



mbatech

 

[IPGuru]

It's like the mailbox isn't receiving the callers info when they get to the mailbox or something.

So where are the Msgs being left from, could it simply be a withheld number?


Do things on the cheap & it will cost you dear

 

[MBATech173]

I don't think so but I'm not 100% sure. I'm gonna have the user try an extension to extension call and see what happens.


mbatech

 

[joe2938]

Is this all mailboxes or this just one?

 

[MBATech173]

All of the mailboxes are experiencing this. New discovery though. When a message is left from an internal extension, the header is played. This is only happening from messages that are left from an outside caller.


mbatech

 

[joe2938]

what type of trunk is it coming in on, a trace surely should show any caller id

 

[Westi]

maybe the provider turned off CID


Joe W.

FHandw, ACSS (SME)


"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter