Voicemail for user does not pickup

[rkatyal]

Hi

I am an absolute newbie so any details on load numbers and commands will be greatly appreciated.

I have a Nortel Option 11c with Octel Voicemail.

I have a user whose phone does not go into voicemail after 4 rings. I am not sure where to look. If anyone can give me the commands and where to look, i will greatly appreciate it.

Thanks

 

[glynnmsg]

Use LD 20 to find the TN, then use LD 20 again to prt the TNB. Check to make sure in the cls the FNA and HTA are set, also check the FDN and the HUNT make sure that they are set to you vm ext


ld 20

PT0000
REQ: prt
TYPE: dnb
CUST 0
DN xxxx
DATE
PAGE
DES

DN xxxx
CPND
NAME user name
XPLN 10
DISPLAY_FMT FIRST,LAST
TYPE SL1
TN 000 0 00 00 KEY 00 H MARP DES A2054 23 JUL 2004
(3904)


REQ: prt
TYPE: tnb
TN 00 0 0 0
DATE
PAGE
DES

DES A2054
TN 016 0 02 03
TYPE 3904
CDEN 8D
CTYP XDLC
CUST 0
FDN xxxx (VM Number)
TGAR 8
LDN NO
NCOS 4
SGRP 0
RNPG 0
SCI 0
SSU
LNRS 16
XLST
CLS UNR FBD WTA LPR MTD FNA HTA TDD HFA GRLD CRPD STSD
MWA RMMD SMWD AAD IMD XHD IRA NID OLA VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTD SFD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD MCTD CLBD AUTU
GPUD DPUD DNDD CFXA ARHD FITD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC MCBN
CPND_LANG ENG
RCO 0
HUNT xxxx (VM Number)
LHK 1
LPK 1
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLNG ENG
DNDR 0
KEY 00

 

[coniglio]

also program MWA in the CLS.

 

[rkatyal]

It seems like that the phone has not been configured properly.
When I prt the tnb I do not get all the options that you are showing.....

 

[johnpoole]

>ld 20

PT0000
REQ: chg
TYPE: 2616 or 3903 etc
TN 64 0 14 14 (tn for your set)
ECHG yep
ITEM cls hta fna mwa
ITEM hunt 3301 forward number for your voice mail
ITEM fdn 3301
ITEM key 10 mwk 3301 key number for a msg key


john poole
bellsouth business
columbia,sc

 

[rkatyal]

Hey John

Thanks for that helpful post. Sorry for a very stupid question

I have 3903 set.

I am not sure what the TN for my set would be ??

Also you list hunt 3301 (My voice mail is 4088 so does that mean I replace 3301 with 4088 here and also in the fdn??

And same with the Item KEY 10 to 4088 so it goes to voicemail??

Thanks

 

[coniglio]

I think JohnPoole was showing you an example from his own office, which is why he showed the hunt as 3301. If your voicemail DN is 4088 that's what you should use. to get the TN do what glynnmsg posted. that will give you the TN.

 

[johnpoole]

if he uses 3301, will my voice mail pickup?

john poole
bellsouth business
columbia,sc

 

[rkatyal]

Thanks everyone for these helpful posts. This was my very first time programming something on a Nortel switch.

The only thing that did not work was
Item KEY 10 to 4088 so it goes to voicemail??

It gave me a message SCH1359 after looking in the book it said that 3903 KEY 4 - 15 are reserved.

Anyways the hunting works, and the voicemail is picking up after 4 rings.

Thanks

If you can let me know that if i should be configuring a different key. Or if how I can check a different set whose key is already configured??
Thanks

 

[johnpoole]

key 10 is going to be a problem, if you can marp it on key 0 1 or 2, it will move, you lpk lhk will not follow commands past a feature key, so the cfa hta will not apply, you can put it on a soft set key 0 and fna that to mail, use a tn with the last digit 16-31 on the same line card adn marp it there

john poole
bellsouth business
columbia,sc

 

[coniglio]

the MWK key on a M3904 can only be programmed on key 16.

 

[rkatyal]

Thanks

Key 16 works.....


You guys are awesome!!!