Voicemail Disabling on VM Pro

[LUALST]

Voicemails within the same company stop working on their own- this can be fixed by logging onto Voicemail Pro and re-enabling manually.

This is easy to fix but the customer wants to know why it is happening- I don't think it's user error on the handset because of the amount of users effected.

Anyone seen this before?

Thanks

 

[intrigrant]

Be more descriptive like what versions involved, what is exactly the problem and what did you do to investigiate.

 

[LUALST]

Sorry, I was on site..

Basically it's been upgraded to V 8.1 recently which did not fix the problem.

About once a month around 15 users lose voicemail features and when you look at the users on the Voicemail Pro, the service is disabled- to fix this i right click and enable mailbox and it begins working.

However this happens quite regularly now.