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voicemail died!
- Thread starter bob22
- Start date
When you turn it on, do you hear a clicking sound from the card? If you do, then the hard drive on the unit has died. I've seen it happen on a couple of units now, I don't know if it's a common problem or not. I'm afraid I can't offer a solution as I'm looking for one for my dead VS module. I'm hoping I can just get a replacement hard drive. Also the problem may be with the power module in the VS unit. I hear they are prone to failure also.
did you lose power or any of the programming? if so you will need to reprogram the voicemail extensions back into the switch. with the pc card ext 78 and 79. with a full circuit card, find your last station number and add 6. counting from the back program either 2 or 4 ports depending on how many ports are on your card. example:
last station is 25. 2 port vm card. program extensions 31 amd 30. code should be #506, i think.
good luck
matt wray
last station is 25. 2 port vm card. program extensions 31 amd 30. code should be #506, i think.
good luck
matt wray
If your extensions are assigned properly in your voicemail hunt group - #7 - and you have tried logging into your Partner voicemail system - "INTERCOM 777" and you either get a busy tone or a dead ring, your voicemail is probably defective - either the hard drive crashed, the Partner software has corrupted, or there is a problem with your power supply or the main circuit board has defective chips/components. It will require professional repair services.
When you reboot your partner system, does the Partner VS module cycle properly and produce a steady green light? If it makes any strange noises or produces a yellow or red light, it is defective and needs repair.
The Partner programming code and procedure to setup your voicemail hunt group is as follows:
1. Press the FEATURE BUTTON 2 TIMES - then the LEFT INTERCOM button 2 times to get to system programming.
2. Press - the # key and enter 505 on the keypad to access the hunt group setup programming.
3. Press 7 to program the voice mail hunt group.
4. Be sure that ALL previous extensions are UNASSIGNED as this will cause a conflict with your voice mail programming. (This normally occurs whenever you add an expansion module to your system or if you are changing from a PC Card voice mail system to either a Partner Mail standalone component or a Partner VS module.
5. As MATTWRAY stated in the last post, the Partner processor recognizes the Partner VS module as having 6 VIRTUAL extensions. The last 2 or 4 extensions need to be assigned to the hunt group #7 - depending on your Partner VSs port capacity - either a 2 port or 4 port. In the case that you are using a newer standalone Partner Mail R3.0 with 6 port capacity, you will need to assign all 6 of the last 6 PHYSICAL extension ports on the last Partner module in the system.
6. Reference the programming overlay for the phone type you are using at Station 10 or 11 to program your system - MLS 12D - MLS 18D - MLS 34D or Partner Euro 18D - Partner Euro 34D. The overlay will identify the buttons that are required to assign and unassign the extensions for the hunt group programming. The 2 buttons that are primarily used are ... NEXT ITEM button to scroll up thru the extension, and the NEXT DATA to toggle the extension between ASSIGNED or UNASSIGNED. Using the NEXT ITEM button will allow you to scroll from Extension 10 up thru Extension 79 then it rolls back over to Extension 10 again and you can start over and go back up thru the Extensions.
Remember - ONLY THE EXTENSIONS THAT ARE TO BE USED AS THE VOICE MAIL EXTENSIONS SHOULD BE ASSIGNED TO THE VOICE MAIL HUNT GROUP #7. All other extensions need to be UNASSIGNED. This is a frequent problem whenever a system is upgraded from a partner PVM voice mail PC Card to either a Partner VS module or a standalone Partner Mail unit.
7. Once you have your programming for the hunt group #7 setup properly, you can test the voice mail system 2 different ways. First - you can use the "Intercom 777" feature to access the VM system - this accesses the first VM extension/port assigned in the VM hunt group only. We recommend that you test each port that is assigned - especially if you have a 4 port or 6 port VM system. Here is the procedure - Press "INTERCOM" button then each individual extension number that you assigned to the VM hunt group #7. If each extension doesn't answer with the VM menu prompt, your VM programming isn't setup properly or your VM component is defective and requires repair.
Once you understand these procedures .... setting up a Partner voice mail system is quite easy.
IF ALL ELSE FAILS ... read your manual ... or call me.
Thanks for reading this lengthy post.
Andrew Roach
President
Drew Communications
Lucent Voice Mail and Component Repair Specialists
drew@triton.net
616-498-9213
When you reboot your partner system, does the Partner VS module cycle properly and produce a steady green light? If it makes any strange noises or produces a yellow or red light, it is defective and needs repair.
The Partner programming code and procedure to setup your voicemail hunt group is as follows:
1. Press the FEATURE BUTTON 2 TIMES - then the LEFT INTERCOM button 2 times to get to system programming.
2. Press - the # key and enter 505 on the keypad to access the hunt group setup programming.
3. Press 7 to program the voice mail hunt group.
4. Be sure that ALL previous extensions are UNASSIGNED as this will cause a conflict with your voice mail programming. (This normally occurs whenever you add an expansion module to your system or if you are changing from a PC Card voice mail system to either a Partner Mail standalone component or a Partner VS module.
5. As MATTWRAY stated in the last post, the Partner processor recognizes the Partner VS module as having 6 VIRTUAL extensions. The last 2 or 4 extensions need to be assigned to the hunt group #7 - depending on your Partner VSs port capacity - either a 2 port or 4 port. In the case that you are using a newer standalone Partner Mail R3.0 with 6 port capacity, you will need to assign all 6 of the last 6 PHYSICAL extension ports on the last Partner module in the system.
6. Reference the programming overlay for the phone type you are using at Station 10 or 11 to program your system - MLS 12D - MLS 18D - MLS 34D or Partner Euro 18D - Partner Euro 34D. The overlay will identify the buttons that are required to assign and unassign the extensions for the hunt group programming. The 2 buttons that are primarily used are ... NEXT ITEM button to scroll up thru the extension, and the NEXT DATA to toggle the extension between ASSIGNED or UNASSIGNED. Using the NEXT ITEM button will allow you to scroll from Extension 10 up thru Extension 79 then it rolls back over to Extension 10 again and you can start over and go back up thru the Extensions.
Remember - ONLY THE EXTENSIONS THAT ARE TO BE USED AS THE VOICE MAIL EXTENSIONS SHOULD BE ASSIGNED TO THE VOICE MAIL HUNT GROUP #7. All other extensions need to be UNASSIGNED. This is a frequent problem whenever a system is upgraded from a partner PVM voice mail PC Card to either a Partner VS module or a standalone Partner Mail unit.
7. Once you have your programming for the hunt group #7 setup properly, you can test the voice mail system 2 different ways. First - you can use the "Intercom 777" feature to access the VM system - this accesses the first VM extension/port assigned in the VM hunt group only. We recommend that you test each port that is assigned - especially if you have a 4 port or 6 port VM system. Here is the procedure - Press "INTERCOM" button then each individual extension number that you assigned to the VM hunt group #7. If each extension doesn't answer with the VM menu prompt, your VM programming isn't setup properly or your VM component is defective and requires repair.
Once you understand these procedures .... setting up a Partner voice mail system is quite easy.
IF ALL ELSE FAILS ... read your manual ... or call me.
Thanks for reading this lengthy post.
Andrew Roach
President
Drew Communications
Lucent Voice Mail and Component Repair Specialists
drew@triton.net
616-498-9213
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