Voicemail delays on leaving and accessing 1

[saaphoneguy]

Okay, here's a puzzle: Using a Nortel Meridian CS1000 w/ Call Pilot 5.0 and 10 channels assigned for voicemail.

Accessing CallPilot Manager>Maintenance>Channel Monitor I monitor all 10 channels and see random active links (when used). The problem presented here is that if a user calls an extension be it from external to DID or internal DN. Caller will in some instances have to wait anywhere from 6-18 rings before CallPilot will route to Voicemail. This is a 2 year old system and this problem has just started to pop up. It's not consistant, since in one instance it will pick up immediately and later on it may take much longer. Again monitoring all 10 channels shows that there are 8-10 channels idle during this test.

So does anyone have a clue as to why callers are hearing the ringing beyond the 6 rings programmed? and v.m doesn't pickup until almost 18 rings? Insights would be appreciated. If more info is required, let me know. (This is my first posting).

 

[RickyPone]

I would boot it.

 

[Triton101]

check the CPU usage and mem. see if there is a spike.

Some sites have have dealt with caused issue by creating a looped application, the system slowed down at random times.

Also, do you hear the trip to voice mail on the ring # 6?? or is it only on ring # 12?

you might want to do an Enhanced track of the call to the phone, and see at what point i forwards to VM. might be a PBX issue maybe not VM issue.... (or just stand by the ringing phone see if it keeps ringing till the 12th ring....)


__________________________________________________________
Find a job you love and you'll never work a day in your life. - Confucius

 

[trvlr1]

Have you used one phone to do repeated tests and got the variety of ring cycles? Or does this represent different phones giving different ring cycles? Where I am going with this rambling, have you checked the ring cycles on the phones to make sure they are set correctly and consistent on all phones yet you are still getting the variety of rings?

 

[saaphoneguy]

Scheduled for a 5pm reboot. I'll let you guys know tomorrow how this affected, if at all any performance improvements. If not, then i'll be moving on to next recommendation. Thanks for your input and stay tuned tomorrow for results.

 

[nessman]

Also, if rebooting CallPilot makes no difference, then check the RCO settings on the affected TN's where these DN's are MARP'ed and their corresponding CFN settings under RDR_DATA in the CDB.

 

[saaphoneguy]

Hmmm.. Interesting. Reboot fixed the problem. voicemail is immediate again. Whodathunkit.

 

[nessman]

CallPilot = Windows Server... 'nuff said.

 

[RickyPone]

Can't count the number of times I have rebooted ti fix the trouble you had. First time I ran across it I spent all day working on it and I finally got the customer to let me boot it. Hell now they do it.

 

[saaphoneguy]

Yeah, I hate spending all day on troubleshooting PC/Phone issues only to find that it was a simple fix.

Okay, last question. How do I close this thread?????