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Voicemail covering ext not working, hearing this Msg: Line busy ....

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mkh9

Technical User
Jul 16, 2010
3
US
I have an exported station with a cov p to a cov ans group.
Example: EXT:1234 w/cov p 1 to a cov ans group that is set up to cover point 1: c23, cover point 2: c24, & cover point 3: h99.

The manager of this group wants his EXT:4567 to have a voicemail bailout of above EXT:1234.

I set it up in the voicemail profile under "covering extension" entering the EXT: 1234 however it's not working. I am testing it, and calling his voicemail and when I hear his greeting, press 0, I hear the transfer and the recorded name for x1234, THEN "please wait, line busy to request another transfer press *t or leave a message for...."

What am I missing, can you not use a vm bail out to an exported line?

I am new at this so thoughts/helps are appreciated. Thank you.
 
When you say exported line, are you referring to an off system number. If so, then I would set that up under a vector. But in most cases, once you send the all off net, you lose all control of the call. If you give us a better example of what you are trying to do, i think we will be able to help.
 
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