Voicemail coverage for Calling Group

[tiggerdad]

I'd like to set up VM coverage for a calling group. I've set up menu selector code to dial a calling group. If someone calls from outside, selects the menu code, they get forwarded to calling group extensions. But if no one answers, it rings on and on... How do I force that call to a voice mail box?

VM is Partner ACS R5.0

 

[UpstatePaul]

This is from an old post from the almighty touchtonetommy, add a new extension to the calling group and loop it to a co line, then assign line ownership on that co line to the extension....The new extensions mailbox will now be the box for the calling group. I installed partners for 2 years and always thought you couldn't do it, thanks tommy

 

[tiggerdad]

Thanks, saw that one.

How 'bout without using a co port? Where does a call forwarded to a hunt group go if no one picks up? does it roll to VM box of last station in hunt group?

 

[TouchToneTommy]

Its weird with calling groups and transfers from Voice Mail. If the "Transfer Return Extension" of the Voice Mail ports is properly programmed in #306 as Ext. 10, calls from the Auto Attendant to a caling group will ring forever in the calling group.

If the transfer return extension is set to itself for each VM port, the call will ring X number of times at the calling group, then return to the Voice Mail port that transferred them. BUT, it will return without any "mode codes" to tell the voice mail how to treat the call, so after a pause the VM will say "Transferring to Operator (or receptionist, whatever)" and send the call to the Call Answer Service Operator, which is Ext. 10 on Partner Mail VS, or can be redefined on Partner Mail and Partner Messaging.

The gotcha is call volume. If you only have a 2-port mail, and lots of calls, if is possible that a transfer return from the calling group might hit a busy port.

And all this does is get the call to the Operator to handle, instead of cover to a voice mail (unless you let it cover to the operator's VM)

 

[tiggerdad]

I'll try that, thank TT Tommy. but, as you say, trouble, perhaps with a 2 port voicemail.

How about in a hunt group? Can the last number be a voicemail? (without an actual station)?