Voicemail Code in VM Pro 2

[kevykevg]

I am having an issue. I am attempting to setup a dynamic call flow which needs to be password protected and I want to use the individuals voicemail code to do this. Is there any way to pull in the voicemail code into a call flow and then compare it to a user entered value.

I have tried the CFG:Get $CP0(ext variable)voicemail_code $CP1(return value variable) in a free format generic action and then compared the $CP1 to the $KEY variable in a test variable action that I have them enter. I always get a fail result.

Any help would be greatly appreciated.

 

[TaureanDragon]

I had thought you were trying to verify the user entered code against that of a specific mailbox, since the voicemail_code is a code associated with a mailbox that Avaya maintains.

If however you are looking for a passcode to protect callflows, this is a different problem.

For Example, you coud set up a user variable say "CallflowModule1234" and assign it a value say "5678".

Using the Callflow could use the Menu action to ask the caller to enter a Callflow Code followed by a '#'. Copy the entry to $CP1. At the Next action ask the caller to enter a passcode and copy this to $CP2. Then get the contents from user variable "CallflowModule$CP1" and test against contents of "$CP2". If the caller entered "1234#" and "5678#" the test would pass. Once the caller has been autheticated, they could be allowed to change the contents of the user variable by appropriate programming.

 

[kevykevg]

Your way would work but the password would be the same for every user. I need a way to make it secure for the individual user accessing the callflow to have a different passcode. I am think that without the access to the voicemail code my only other option is to use a database and pull in values that way.

 

[amriddle01]

Or to just do it my way

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[TaureanDragon]

A Star!
Thanks, not had one in ages

 

[amriddle01]

Yah... danke

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[hairlessupportmonkey]

a Taurean Dragon - is that half bull and half lazard?

I only ask, cause Im a taurus....

 

[TaureanDragon]

R U Saying I talk a load of bull with forked tongue?

A Taurus too and born in the Chinese year of the Dragon = TaureanDragon