Voicemail - Call Pilot

[mattpant]

Hi,

Following a system crash, we purchased a new BCM 400 (V4) which was the same as the system that died on us.

I have just re-confirguered the Voicemail but I've noticed that now, when we press Feature 981 and access the mailbox, the Menus/Options and display on the LCD is different to how it use to be.

I've done a bit of hunting and it appears to be that on the old box, it was using a "Norstar Voice Mail Interface" and on this setup it's using a "CallPilot Interface" although the web admin side looks identical!

How can I get our system to use the "Norstar Voice Mail Interface" as before, the menu/options are so much easier to use and navigate!

Many thanks,

Matt

 

[curlycord]

Edit the Class Of Service in Mailbox Admin

=----(((((((((()----=
curlycord

http://www.curlycord.com

 

[curlycord]

Also System Properties at the bottom.



=----(((((((((()----=
curlycord

http://www.curlycord.com

 

[mattpant]

I "think" I've been able to answer my own question!

I've changed the default UI Style under Configuration - System Properties - Primary UI Style from CallPilot to NVM

And again under the "Class of Service" option on the Mailbox admin.

Is this correct?

Thanks

Matt

 

[mattpant]

Cheers...

You beat me too it as I was typing up my post!!

Thanks

Matt

 

[Crowtalks]

I never really did figure out why Nortel attempted to go to CP interface (that is the one they would train on at GK) unless it was a more friendly interface for the CP Mini config for the CS switch...

"If I had known it would turn out like this, I would have became a locksmith" Albert Einstein

NCSS NCTS NCTE CS1000E
Mitel 3300 4.2 basic & advanced, 5000 4.0, NuPoint I&M 4.2

 

[curlycord]

It was designed for users that come from a main office on Callpilot PBX version that moved/migrated to a branch office where the admin simply assigns them CP mode so they feel at home.


=----(((((((((()----=
curlycord

http://www.curlycord.com

 

[Crowtalks]

OK...makes sense...thanks!

"If I had known it would turn out like this, I would have became a locksmith" Albert Einstein

NCSS NCTS NCTE CS1000E
Mitel 3300 4.2 basic & advanced, 5000 4.0, NuPoint I&M 4.2