Voiceflex SIP on IPO 500

[radder33]

Hello we have been trying to get our sip trunks up and running for weeks. The stun server runs and picks up values but the line will not register and we get the below error. I have also posted content from the monitor. Any help would be great.

Network Topology

STUN Server IP address = 146.101.248.221
STUN Server Port = 3478
Publice IP address = 194.72.126.62 (discovered by STUN)

Sip Registrar domain name = sip17.voiceflex.com

Line

ITSP Domain Name = 93.95.124.76
ITSP Proxy Address = sip17.voiceflex.com
Explicit DNS 194.73.82.242 & 194.72.6.57 (Provided by ISP)
Two channels set in SIP URI one with user credentials user name, the other with *
SIP credentials are filled in

IP Routes

93.95.124.76 > 255.255.255.0 > 172.22.222.254 (Default Gateway)

Error
Communication is not possible unless the STUN server is supported on same IP address as the ITSP.

Monitor data

6323890mS SIP Reg/Opt Tx: 17
REGISTER sip:93.95.124.76 SIP/2.0
Via: SIP/2.0/UDP 194.72.126.62:42123;rport;branch=z9hG4bKeaace22fb3081491afe1ba79c9bf3a2b
From: <sip:84419427@93.95.124.76>;tag=39f00ebc244d9ec2
To: <sip:84419427@93.95.124.76>
Call-ID: 7924a954ce19bbeeee0b4683dfc08045@194.72.126.62
CSeq: 1796543618 REGISTER
Contact: "Unknown" <sip:sip17.voiceflex.com@194.72.126.62:42123;transport=udp>
Expires: 900
Max-Forwards: 70
User-Agent: IP Office 8.0 (44)
Supported: timer
Content-Length: 0

6323890mS SIP Tx: UDP 172.22.222.251:5060 -> 93.95.124.76:5060
0000 52 45 47 49 53 54 45 52 20 73 69 70 3a 39 33 2e REGISTER sip:93.
0010 39 35 2e 31 32 34 2e 37 36 20 53 49 50 2f 32 2e 95.124.76 SIP/2.
0020 30 0d 0a 56 69 61 3a 20 53 49 50 2f 32 2e 30 2f 0..Via: SIP/2.0/
0030 55 44 50 20 31 39 34 2e 37 32 2e 31 32 36 2e 36 UDP 194.72.126.6
0040 32 3a 34 32 31 32 33 3b 72 70 6f 72 74 3b 62 72 2:42123;rport;br
0050 61 6e 63 68 3d 7a 39 68 47 34 62 4b 65 61 61 63 anch=z9hG4bKeaac
0060 65 32 32 66 62 33 30 38 31 34 39 31 61 66 65 31 e22fb3081491afe1
0070 62 61 37 39 63 39 62 66 33 61 32 62 0d 0a 46 72 ba79c9bf3a2b..Fr
0080 6f 6d 3a 20 3c 73 69 70 3a 38 34 34 31 39 34 32 om: <sip:8441942
0090 37 40 39 33 2e 39 35 2e 31 32 34 2e 37 36 3e 3b 7@93.95.124.76>;
00a0 74 61 67 3d 33 39 66 30 30 65 62 63 32 34 34 64 tag=39f00ebc244d
00b0 39 65 63 32 0d 0a 54 6f 3a 20 3c 73 69 70 3a 38 9ec2..To: <sip:8
00c0 34 34 31 39 34 32 37 40 39 33 2e 39 35 2e 31 32 4419427@93.95.12
00d0 34 2e 37 36 3e 0d 0a 43 61 6c 6c 2d 49 44 3a 20 4.76>..Call-ID:
00e0 37 39 32 34 61 39 35 34 63 65 31 39 62 62 65 65 7924a954ce19bbee
00f0 65 65 30 62 34 36 38 33 64 66 63 30 38 30 34 35 ee0b4683dfc08045
0100 40 31 39 34 2e 37 32 2e 31 32 36 2e 36 32 0d 0a @194.72.126.62..
0110 43 53 65 71 3a 20 31 37 39 36 35 34 33 36 31 38 CSeq: 1796543618
0120 20 52 45 47 49 53 54 45 52 0d 0a 43 6f 6e 74 61 REGISTER..Conta
0130 63 74 3a 20 22 55 6e 6b 6e 6f 77 6e 22 20 3c 73 ct: "Unknown" <s
0140 69 70 3a 73 69 70 31 37 2e 76 6f 69 63 65 66 6c ip:sip17.voicefl
0150 65 78 2e 63 6f 6d 40 31 39 34 2e 37 32 2e 31 32 ex.com@194.72.12
0160 36 2e 36 32 3a 34 32 31 32 33 3b 74 72 61 6e 73 6.62:42123;trans
0170 70 6f 72 74 3d 75 64 70 3e 0d 0a 45 78 70 69 72 port=udp>..Expir
0180 65 73 3a 20 39 30 30 0d 0a 4d 61 78 2d 46 6f 72 es: 900..Max-For
0190 77 61 72 64 73 3a 20 37 30 0d 0a 55 73 65 72 2d wards: 70..User-
01a0 41 67 65 6e 74 3a 20 49 50 20 4f 66 66 69 63 65 Agent: IP Office
01b0 20 38 2e 30 20 28 34 34 29 0d 0a 53 75 70 70 6f 8.0 (44)..Suppo
01c0 72 74 65 64 3a 20 74 69 6d 65 72 0d 0a 43 6f 6e rted: timer..Con
01d0 74 65 6e 74 2d 4c 65 6e 67 74 68 3a 20 30 0d 0a tent-Length: 0..
01e0 0d 0a ..
6325890mS Sip: SIP Line (17) parameter 84419427 registration has failed, setting retry timer to 30 secs
6325890mS CMCallEvt: 0.1468.0 -1 SIPTrunk Endpoint: StateChange: END=X CMCSIdle->CMCSDelete
6325891mS CMCallEvt: 0.1468.0 -1 BaseEP: DELETE CMEndpoint f4fad9c8 TOTAL NOW=0 CALL_LIST=0

 

[amriddle01]

ITSP domain name should be sip17.voiceflex.com and the proxy should be blank (usually) also the error you get regarding STUN usually means your "use network topology info" in the transport tab is set to the wrong LAN port

 

[hairlessupportmonkey]

I didnt think voiceflex needed a STUN server?


ACSS - SME
General Geek

 

[hairlessupportmonkey]

Maybe they do looking at their FAQ

But Andy is right, your config isnt right yet.

ACSS - SME
General Geek

 

[Bas1234]

Set "Use network topology info" Sip line > Transport, to None.
And on the URI did select the credential from the pulldown menu?

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged (Avaya Search tool

http://tinyurl.com/bas1234

)
______________________________________

 

[amriddle01]

If you need STUN you need to set it to the correct LAN port, if not then indeed set it to None so it follows the IP routes

 

[radder33]

Hi Guys, firstly thanks for the replies.

I have set the itsp domain name and removed the proxy.

I tried setting the transport tab > use network topology to none and LAN1 with a reboot on both occasions but still no joy and the same error.

********** SysMonitor v10.0 (44) **********

********** contact made with 172.22.222.251 at 13:52:48 23/11/2012 **********

********** System (172.22.222.251) has been up and running for 8mins and 19secs(499346mS) **********

********** Warning: TEXT File Logging selected **********


********** Warning: TEXT Logging to File STARTED on 23/11/2012 13:52:48 **********
499346mS PRN: Monitor Started IP=172.22.222.190 IP 500 V2 8.0(44) Schluter
(IP Office: Supports Unicode, System Locale is eng)
499346mS PRN: LAW=A PRI=1, BRI=0, ALOG=0, ADSL=0 VCOMP=32, MDM=0, WAN=0, MODU=5 LANM=0 CkSRC=9 VMAIL=1(VER=3 TYP=1) CALLS=1(TOT=7)
509854mS SIP Reg/Opt Tx: 17
REGISTER sip:sip17.voiceflex.com SIP/2.0
Via: SIP/2.0/UDP 194.72.126.62:42255;rport;branch=z9hG4bKc9685dc13e10c005e3142967592b7133
From: <sip:84419427@sip17.voiceflex.com>;tag=d0b3c0229d4e2eef
To: <sip:84419427@sip17.voiceflex.com>
Call-ID: 3261ab3cf52287c69c0745eda47d98fd@194.72.126.62
CSeq: 1760292429 REGISTER
Contact: "Unknown" <sip:sip17.voiceflex.com@194.72.126.62:42255;transport=udp>
Expires: 900
Max-Forwards: 70
User-Agent: IP Office 8.0 (44)
Supported: timer
Content-Length: 0

509854mS SIP Tx: UDP 172.22.222.251:5060 -> 93.95.124.76:5060
0000 52 45 47 49 53 54 45 52 20 73 69 70 3a 73 69 70 REGISTER sip:sip
0010 31 37 2e 76 6f 69 63 65 66 6c 65 78 2e 63 6f 6d 17.voiceflex.com
0020 20 53 49 50 2f 32 2e 30 0d 0a 56 69 61 3a 20 53 SIP/2.0..Via: S
0030 49 50 2f 32 2e 30 2f 55 44 50 20 31 39 34 2e 37 IP/2.0/UDP 194.7
0040 32 2e 31 32 36 2e 36 32 3a 34 32 32 35 35 3b 72 2.126.62:42255;r
0050 70 6f 72 74 3b 62 72 61 6e 63 68 3d 7a 39 68 47 port;branch=z9hG
0060 34 62 4b 63 39 36 38 35 64 63 31 33 65 31 30 63 4bKc9685dc13e10c
0070 30 30 35 65 33 31 34 32 39 36 37 35 39 32 62 37 005e3142967592b7
0080 31 33 33 0d 0a 46 72 6f 6d 3a 20 3c 73 69 70 3a 133..From: <sip:
0090 38 34 34 31 39 34 32 37 40 73 69 70 31 37 2e 76 84419427@sip17.v
00a0 6f 69 63 65 66 6c 65 78 2e 63 6f 6d 3e 3b 74 61 oiceflex.com>;ta
00b0 67 3d 64 30 62 33 63 30 32 32 39 64 34 65 32 65 g=d0b3c0229d4e2e
00c0 65 66 0d 0a 54 6f 3a 20 3c 73 69 70 3a 38 34 34 ef..To: <sip:844
00d0 31 39 34 32 37 40 73 69 70 31 37 2e 76 6f 69 63 19427@sip17.voic
00e0 65 66 6c 65 78 2e 63 6f 6d 3e 0d 0a 43 61 6c 6c eflex.com>..Call
00f0 2d 49 44 3a 20 33 32 36 31 61 62 33 63 66 35 32 -ID: 3261ab3cf52
0100 32 38 37 63 36 39 63 30 37 34 35 65 64 61 34 37 287c69c0745eda47
0110 64 39 38 66 64 40 31 39 34 2e 37 32 2e 31 32 36 d98fd@194.72.126
0120 2e 36 32 0d 0a 43 53 65 71 3a 20 31 37 36 30 32 .62..CSeq: 17602
0130 39 32 34 32 39 20 52 45 47 49 53 54 45 52 0d 0a 92429 REGISTER..
0140 43 6f 6e 74 61 63 74 3a 20 22 55 6e 6b 6e 6f 77 Contact: "Unknow
0150 6e 22 20 3c 73 69 70 3a 73 69 70 31 37 2e 76 6f n" <sip:sip17.vo
0160 69 63 65 66 6c 65 78 2e 63 6f 6d 40 31 39 34 2e iceflex.com@194.
0170 37 32 2e 31 32 36 2e 36 32 3a 34 32 32 35 35 3b 72.126.62:42255;
0180 74 72 61 6e 73 70 6f 72 74 3d 75 64 70 3e 0d 0a transport=udp>..
0190 45 78 70 69 72 65 73 3a 20 39 30 30 0d 0a 4d 61 Expires: 900..Ma
01a0 78 2d 46 6f 72 77 61 72 64 73 3a 20 37 30 0d 0a x-Forwards: 70..
01b0 55 73 65 72 2d 41 67 65 6e 74 3a 20 49 50 20 4f User-Agent: IP O
01c0 66 66 69 63 65 20 38 2e 30 20 28 34 34 29 0d 0a ffice 8.0 (44)..
01d0 53 75 70 70 6f 72 74 65 64 3a 20 74 69 6d 65 72 Supported: timer
01e0 0d 0a 43 6f 6e 74 65 6e 74 2d 4c 65 6e 67 74 68 ..Content-Length
01f0 3a 20 30 0d 0a 0d 0a : 0....
525855mS SIP Reg/Opt Tx: 17
REGISTER sip:sip17.voiceflex.com SIP/2.0
Via: SIP/2.0/UDP 194.72.126.62:42255;rport;branch=z9hG4bKc9685dc13e10c005e3142967592b7133
From: <sip:84419427@sip17.voiceflex.com>;tag=d0b3c0229d4e2eef
To: <sip:84419427@sip17.voiceflex.com>
Call-ID: 3261ab3cf52287c69c0745eda47d98fd@194.72.126.62
CSeq: 1760292429 REGISTER
Contact: "Unknown" <sip:sip17.voiceflex.com@194.72.126.62:42255;transport=udp>
Expires: 900
Max-Forwards: 70
User-Agent: IP Office 8.0 (44)
Supported: timer
Content-Length: 0

525855mS SIP Tx: UDP 172.22.222.251:5060 -> 93.95.124.76:5060
0000 52 45 47 49 53 54 45 52 20 73 69 70 3a 73 69 70 REGISTER sip:sip
0010 31 37 2e 76 6f 69 63 65 66 6c 65 78 2e 63 6f 6d 17.voiceflex.com
0020 20 53 49 50 2f 32 2e 30 0d 0a 56 69 61 3a 20 53 SIP/2.0..Via: S
0030 49 50 2f 32 2e 30 2f 55 44 50 20 31 39 34 2e 37 IP/2.0/UDP 194.7
0040 32 2e 31 32 36 2e 36 32 3a 34 32 32 35 35 3b 72 2.126.62:42255;r
0050 70 6f 72 74 3b 62 72 61 6e 63 68 3d 7a 39 68 47 port;branch=z9hG
0060 34 62 4b 63 39 36 38 35 64 63 31 33 65 31 30 63 4bKc9685dc13e10c
0070 30 30 35 65 33 31 34 32 39 36 37 35 39 32 62 37 005e3142967592b7
0080 31 33 33 0d 0a 46 72 6f 6d 3a 20 3c 73 69 70 3a 133..From: <sip:
0090 38 34 34 31 39 34 32 37 40 73 69 70 31 37 2e 76 84419427@sip17.v
00a0 6f 69 63 65 66 6c 65 78 2e 63 6f 6d 3e 3b 74 61 oiceflex.com>;ta
00b0 67 3d 64 30 62 33 63 30 32 32 39 64 34 65 32 65 g=d0b3c0229d4e2e
00c0 65 66 0d 0a 54 6f 3a 20 3c 73 69 70 3a 38 34 34 ef..To: <sip:844
00d0 31 39 34 32 37 40 73 69 70 31 37 2e 76 6f 69 63 19427@sip17.voic
00e0 65 66 6c 65 78 2e 63 6f 6d 3e 0d 0a 43 61 6c 6c eflex.com>..Call
00f0 2d 49 44 3a 20 33 32 36 31 61 62 33 63 66 35 32 -ID: 3261ab3cf52
0100 32 38 37 63 36 39 63 30 37 34 35 65 64 61 34 37 287c69c0745eda47
0110 64 39 38 66 64 40 31 39 34 2e 37 32 2e 31 32 36 d98fd@194.72.126
0120 2e 36 32 0d 0a 43 53 65 71 3a 20 31 37 36 30 32 .62..CSeq: 17602
0130 39 32 34 32 39 20 52 45 47 49 53 54 45 52 0d 0a 92429 REGISTER..
0140 43 6f 6e 74 61 63 74 3a 20 22 55 6e 6b 6e 6f 77 Contact: "Unknow
0150 6e 22 20 3c 73 69 70 3a 73 69 70 31 37 2e 76 6f n" <sip:sip17.vo
0160 69 63 65 66 6c 65 78 2e 63 6f 6d 40 31 39 34 2e iceflex.com@194.
0170 37 32 2e 31 32 36 2e 36 32 3a 34 32 32 35 35 3b 72.126.62:42255;
0180 74 72 61 6e 73 70 6f 72 74 3d 75 64 70 3e 0d 0a transport=udp>..
0190 45 78 70 69 72 65 73 3a 20 39 30 30 0d 0a 4d 61 Expires: 900..Ma
01a0 78 2d 46 6f 72 77 61 72 64 73 3a 20 37 30 0d 0a x-Forwards: 70..
01b0 55 73 65 72 2d 41 67 65 6e 74 3a 20 49 50 20 4f User-Agent: IP O
01c0 66 66 69 63 65 20 38 2e 30 20 28 34 34 29 0d 0a ffice 8.0 (44)..
01d0 53 75 70 70 6f 72 74 65 64 3a 20 74 69 6d 65 72 Supported: timer
01e0 0d 0a 43 6f 6e 74 65 6e 74 2d 4c 65 6e 67 74 68 ..Content-Length
01f0 3a 20 30 0d 0a 0d 0a : 0....
527855mS Sip: SIP Line (17) parameter 84419427 registration has failed, setting retry timer to 30 secs

 

[radder33]

And on SIP Uri I have Use Credentials User Name selected from the drop down.

 

[radder33]

Just noticed the public port keeps changing on STUN even if I manually set it to 5060

 

[hairlessupportmonkey]

That is because your NAT / firewall rule isn't working correctly.

What router / firewall are you using?


ACSS - SME
General Geek

 

[hairlessupportmonkey]

Or, you have some sort of SIP ALG running on it.

ACSS - SME
General Geek

 

[radder33]

Now it gets interesting our firewall is in Germany and they have to handle all of the port config. We run a checkpoint firewall.

So do I need them to set port 5060 from 172.22.222.251 to sip.voiceflex.com, sip17.voiceflex.com or stun.voiceflex.com?

Or all three?

 

[IPOfficeIreland]

hi
for the purposes of testing do the following:
change your ip route to 0.0.0.0/255.255.255.255 to default gw 172.22.222.254.
I don't see how your STUN worked in the first place with your existing ip route as the stun is on a different network.

2nd, do as Bas says in your SIP line Topology and Set "Use Topology" to NONE.

If you are sending registration packets you have to receive packets back from provider, e.g. 404 Not found, 401 Unauthorised, 603 Declined, 500 Service unavailable, etc.

So either
1 your iproutes are wrong - do step above
2 you are sending registration requests to wrong server - although you should get a reply
3 your firewall is blocking packets

 

[IPOfficeIreland]

also, when you post a trace disable HEX on the SIP RX/TX tab, it makes the messages hard to read

 

[radder33]

********** SysMonitor v10.0 (44) **********

********** contact made with 172.22.222.251 at 16:24:35 23/11/2012 **********

********** System (172.22.222.251) has been up and running for 3mins and 51secs(231837mS) **********

********** Warning: TEXT File Logging selected **********


********** Warning: TEXT Logging to File STARTED on 23/11/2012 16:24:35 **********
231837mS PRN: Monitor Started IP=172.22.222.190 IP 500 V2 8.0(44) Schluter
(IP Office: Supports Unicode, System Locale is eng)
231838mS PRN: LAW=A PRI=1, BRI=0, ALOG=0, ADSL=0 VCOMP=32, MDM=0, WAN=0, MODU=5 LANM=0 CkSRC=9 VMAIL=1(VER=3 TYP=1) CALLS=2(TOT=4)
233184mS Sip: SIPPhoneReceiver 2 disconnectIndication from tcp, srcaddress 172.22.222.190
248334mS Sip: DNS Request: sip17.voiceflex.com[0] resolves into IPAddr=93.95.124.76 Port=0 weight=1
275636mS SIP Reg/Opt Tx: 17
OPTIONS sip:Unknown@sip17.voiceflex.com SIP/2.0
Via: SIP/2.0/UDP 172.22.222.251:5060;rport;branch=z9hG4bK6ddc46a1bbc8a50fc145db6eb05d1070
From: <sip:Unknown@sip17.voiceflex.com>;tag=4f50ffd2c0f7f0ac
To: <sip:Unknown@sip17.voiceflex.com>
Call-ID: 375dbb572e373a42112739d7aab27bd5@172.22.222.251
CSeq: 1506126969 OPTIONS
Max-Forwards: 70
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, NOTIFY, INFO, UPDATE
Supported: timer
Content-Length: 0

275637mS SIP Tx: UDP 172.22.222.251:5060 -> 93.95.124.76:5060
OPTIONS sip:Unknown@sip17.voiceflex.com SIP/2.0
Via: SIP/2.0/UDP 172.22.222.251:5060;rport;branch=z9hG4bK6ddc46a1bbc8a50fc145db6eb05d1070
From: <sip:Unknown@sip17.voiceflex.com>;tag=4f50ffd2c0f7f0ac
To: <sip:Unknown@sip17.voiceflex.com>
Call-ID: 375dbb572e373a42112739d7aab27bd5@172.22.222.251
CSeq: 1506126969 OPTIONS
Max-Forwards: 70
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, NOTIFY, INFO, UPDATE
Supported: timer
Content-Length: 0

275647mS SIP Reg/Opt Tx: 17
REGISTER sip:sip17.voiceflex.com SIP/2.0
Via: SIP/2.0/UDP 172.22.222.251:5060;rport;branch=z9hG4bKde3ce12087c1a960e72db7ccec0188fb
From: <sip:84419427@sip17.voiceflex.com>;tag=1519524aa83b020d
To: <sip:84419427@sip17.voiceflex.com>
Call-ID: 7e57e8f50fe251c795c3b8b5aec9a939@172.22.222.251
CSeq: 1956968227 REGISTER
Contact: "Unknown" <sip:sip17.voiceflex.com@172.22.222.251:5060;transport=udp>
Expires: 900
Max-Forwards: 70
User-Agent: IP Office 8.0 (44)
Supported: timer
Content-Length: 0

275647mS SIP Tx: UDP 172.22.222.251:5060 -> 93.95.124.76:5060
REGISTER sip:sip17.voiceflex.com SIP/2.0
Via: SIP/2.0/UDP 172.22.222.251:5060;rport;branch=z9hG4bKde3ce12087c1a960e72db7ccec0188fb
From: <sip:84419427@sip17.voiceflex.com>;tag=1519524aa83b020d
To: <sip:84419427@sip17.voiceflex.com>
Call-ID: 7e57e8f50fe251c795c3b8b5aec9a939@172.22.222.251
CSeq: 1956968227 REGISTER
Contact: "Unknown" <sip:sip17.voiceflex.com@172.22.222.251:5060;transport=udp>
Expires: 900
Max-Forwards: 70
User-Agent: IP Office 8.0 (44)
Supported: timer
Content-Length: 0

277637mS SIP Reg/Opt Tx: 17
OPTIONS sip:Unknown@sip17.voiceflex.com SIP/2.0
Via: SIP/2.0/UDP 172.22.222.251:5060;rport;branch=z9hG4bK6ddc46a1bbc8a50fc145db6eb05d1070
From: <sip:Unknown@sip17.voiceflex.com>;tag=4f50ffd2c0f7f0ac
To: <sip:Unknown@sip17.voiceflex.com>
Call-ID: 375dbb572e373a42112739d7aab27bd5@172.22.222.251
CSeq: 1506126969 OPTIONS
Max-Forwards: 70
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, NOTIFY, INFO, UPDATE
Supported: timer
Content-Length: 0

277637mS SIP Tx: UDP 172.22.222.251:5060 -> 93.95.124.76:5060
OPTIONS sip:Unknown@sip17.voiceflex.com SIP/2.0
Via: SIP/2.0/UDP 172.22.222.251:5060;rport;branch=z9hG4bK6ddc46a1bbc8a50fc145db6eb05d1070
From: <sip:Unknown@sip17.voiceflex.com>;tag=4f50ffd2c0f7f0ac
To: <sip:Unknown@sip17.voiceflex.com>
Call-ID: 375dbb572e373a42112739d7aab27bd5@172.22.222.251
CSeq: 1506126969 OPTIONS
Max-Forwards: 70
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, NOTIFY, INFO, UPDATE
Supported: timer
Content-Length: 0

277648mS SIP Reg/Opt Tx: 17
REGISTER sip:sip17.voiceflex.com SIP/2.0
Via: SIP/2.0/UDP 172.22.222.251:5060;rport;branch=z9hG4bKde3ce12087c1a960e72db7ccec0188fb
From: <sip:84419427@sip17.voiceflex.com>;tag=1519524aa83b020d
To: <sip:84419427@sip17.voiceflex.com>
Call-ID: 7e57e8f50fe251c795c3b8b5aec9a939@172.22.222.251
CSeq: 1956968227 REGISTER
Contact: "Unknown" <sip:sip17.voiceflex.com@172.22.222.251:5060;transport=udp>
Expires: 900
Max-Forwards: 70
User-Agent: IP Office 8.0 (44)
Supported: timer
Content-Length: 0

277648mS SIP Tx: UDP 172.22.222.251:5060 -> 93.95.124.76:5060
REGISTER sip:sip17.voiceflex.com SIP/2.0
Via: SIP/2.0/UDP 172.22.222.251:5060;rport;branch=z9hG4bKde3ce12087c1a960e72db7ccec0188fb
From: <sip:84419427@sip17.voiceflex.com>;tag=1519524aa83b020d
To: <sip:84419427@sip17.voiceflex.com>
Call-ID: 7e57e8f50fe251c795c3b8b5aec9a939@172.22.222.251
CSeq: 1956968227 REGISTER
Contact: "Unknown" <sip:sip17.voiceflex.com@172.22.222.251:5060;transport=udp>
Expires: 900
Max-Forwards: 70
User-Agent: IP Office 8.0 (44)
Supported: timer
Content-Length: 0

281637mS SIP Reg/Opt Tx: 17
OPTIONS sip:Unknown@sip17.voiceflex.com SIP/2.0
Via: SIP/2.0/UDP 172.22.222.251:5060;rport;branch=z9hG4bK6ddc46a1bbc8a50fc145db6eb05d1070
From: <sip:Unknown@sip17.voiceflex.com>;tag=4f50ffd2c0f7f0ac
To: <sip:Unknown@sip17.voiceflex.com>
Call-ID: 375dbb572e373a42112739d7aab27bd5@172.22.222.251
CSeq: 1506126969 OPTIONS
Max-Forwards: 70
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, NOTIFY, INFO, UPDATE
Supported: timer
Content-Length: 0

281637mS SIP Tx: UDP 172.22.222.251:5060 -> 93.95.124.76:5060
OPTIONS sip:Unknown@sip17.voiceflex.com SIP/2.0
Via: SIP/2.0/UDP 172.22.222.251:5060;rport;branch=z9hG4bK6ddc46a1bbc8a50fc145db6eb05d1070
From: <sip:Unknown@sip17.voiceflex.com>;tag=4f50ffd2c0f7f0ac
To: <sip:Unknown@sip17.voiceflex.com>
Call-ID: 375dbb572e373a42112739d7aab27bd5@172.22.222.251
CSeq: 1506126969 OPTIONS
Max-Forwards: 70
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, NOTIFY, INFO, UPDATE
Supported: timer
Content-Length: 0

281651mS SIP Reg/Opt Tx: 17
REGISTER sip:sip17.voiceflex.com SIP/2.0
Via: SIP/2.0/UDP 172.22.222.251:5060;rport;branch=z9hG4bKde3ce12087c1a960e72db7ccec0188fb
From: <sip:84419427@sip17.voiceflex.com>;tag=1519524aa83b020d
To: <sip:84419427@sip17.voiceflex.com>
Call-ID: 7e57e8f50fe251c795c3b8b5aec9a939@172.22.222.251
CSeq: 1956968227 REGISTER
Contact: "Unknown" <sip:sip17.voiceflex.com@172.22.222.251:5060;transport=udp>
Expires: 900
Max-Forwards: 70
User-Agent: IP Office 8.0 (44)
Supported: timer
Content-Length: 0

281651mS SIP Tx: UDP 172.22.222.251:5060 -> 93.95.124.76:5060
REGISTER sip:sip17.voiceflex.com SIP/2.0
Via: SIP/2.0/UDP 172.22.222.251:5060;rport;branch=z9hG4bKde3ce12087c1a960e72db7ccec0188fb
From: <sip:84419427@sip17.voiceflex.com>;tag=1519524aa83b020d
To: <sip:84419427@sip17.voiceflex.com>
Call-ID: 7e57e8f50fe251c795c3b8b5aec9a939@172.22.222.251
CSeq: 1956968227 REGISTER
Contact: "Unknown" <sip:sip17.voiceflex.com@172.22.222.251:5060;transport=udp>
Expires: 900
Max-Forwards: 70
User-Agent: IP Office 8.0 (44)
Supported: timer
Content-Length: 0

289637mS SIP Reg/Opt Tx: 17
OPTIONS sip:Unknown@sip17.voiceflex.com SIP/2.0
Via: SIP/2.0/UDP 172.22.222.251:5060;rport;branch=z9hG4bK6ddc46a1bbc8a50fc145db6eb05d1070
From: <sip:Unknown@sip17.voiceflex.com>;tag=4f50ffd2c0f7f0ac
To: <sip:Unknown@sip17.voiceflex.com>
Call-ID: 375dbb572e373a42112739d7aab27bd5@172.22.222.251
CSeq: 1506126969 OPTIONS
Max-Forwards: 70
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, NOTIFY, INFO, UPDATE
Supported: timer
Content-Length: 0

289637mS SIP Tx: UDP 172.22.222.251:5060 -> 93.95.124.76:5060
OPTIONS sip:Unknown@sip17.voiceflex.com SIP/2.0
Via: SIP/2.0/UDP 172.22.222.251:5060;rport;branch=z9hG4bK6ddc46a1bbc8a50fc145db6eb05d1070
From: <sip:Unknown@sip17.voiceflex.com>;tag=4f50ffd2c0f7f0ac
To: <sip:Unknown@sip17.voiceflex.com>
Call-ID: 375dbb572e373a42112739d7aab27bd5@172.22.222.251
CSeq: 1506126969 OPTIONS
Max-Forwards: 70
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, NOTIFY, INFO, UPDATE
Supported: timer
Content-Length: 0

289651mS SIP Reg/Opt Tx: 17
REGISTER sip:sip17.voiceflex.com SIP/2.0
Via: SIP/2.0/UDP 172.22.222.251:5060;rport;branch=z9hG4bKde3ce12087c1a960e72db7ccec0188fb
From: <sip:84419427@sip17.voiceflex.com>;tag=1519524aa83b020d
To: <sip:84419427@sip17.voiceflex.com>
Call-ID: 7e57e8f50fe251c795c3b8b5aec9a939@172.22.222.251
CSeq: 1956968227 REGISTER
Contact: "Unknown" <sip:sip17.voiceflex.com@172.22.222.251:5060;transport=udp>
Expires: 900
Max-Forwards: 70
User-Agent: IP Office 8.0 (44)
Supported: timer
Content-Length: 0

289651mS SIP Tx: UDP 172.22.222.251:5060 -> 93.95.124.76:5060
REGISTER sip:sip17.voiceflex.com SIP/2.0
Via: SIP/2.0/UDP 172.22.222.251:5060;rport;branch=z9hG4bKde3ce12087c1a960e72db7ccec0188fb
From: <sip:84419427@sip17.voiceflex.com>;tag=1519524aa83b020d
To: <sip:84419427@sip17.voiceflex.com>
Call-ID: 7e57e8f50fe251c795c3b8b5aec9a939@172.22.222.251
CSeq: 1956968227 REGISTER
Contact: "Unknown" <sip:sip17.voiceflex.com@172.22.222.251:5060;transport=udp>
Expires: 900
Max-Forwards: 70
User-Agent: IP Office 8.0 (44)
Supported: timer
Content-Length: 0

305638mS SIP Reg/Opt Tx: 17
OPTIONS sip:Unknown@sip17.voiceflex.com SIP/2.0
Via: SIP/2.0/UDP 172.22.222.251:5060;rport;branch=z9hG4bK6ddc46a1bbc8a50fc145db6eb05d1070
From: <sip:Unknown@sip17.voiceflex.com>;tag=4f50ffd2c0f7f0ac
To: <sip:Unknown@sip17.voiceflex.com>
Call-ID: 375dbb572e373a42112739d7aab27bd5@172.22.222.251
CSeq: 1506126969 OPTIONS
Max-Forwards: 70
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, NOTIFY, INFO, UPDATE
Supported: timer
Content-Length: 0

305638mS SIP Tx: UDP 172.22.222.251:5060 -> 93.95.124.76:5060
OPTIONS sip:Unknown@sip17.voiceflex.com SIP/2.0
Via: SIP/2.0/UDP 172.22.222.251:5060;rport;branch=z9hG4bK6ddc46a1bbc8a50fc145db6eb05d1070
From: <sip:Unknown@sip17.voiceflex.com>;tag=4f50ffd2c0f7f0ac
To: <sip:Unknown@sip17.voiceflex.com>
Call-ID: 375dbb572e373a42112739d7aab27bd5@172.22.222.251
CSeq: 1506126969 OPTIONS
Max-Forwards: 70
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, NOTIFY, INFO, UPDATE
Supported: timer
Content-Length: 0

305652mS SIP Reg/Opt Tx: 17
REGISTER sip:sip17.voiceflex.com SIP/2.0
Via: SIP/2.0/UDP 172.22.222.251:5060;rport;branch=z9hG4bKde3ce12087c1a960e72db7ccec0188fb
From: <sip:84419427@sip17.voiceflex.com>;tag=1519524aa83b020d
To: <sip:84419427@sip17.voiceflex.com>
Call-ID: 7e57e8f50fe251c795c3b8b5aec9a939@172.22.222.251
CSeq: 1956968227 REGISTER
Contact: "Unknown" <sip:sip17.voiceflex.com@172.22.222.251:5060;transport=udp>
Expires: 900
Max-Forwards: 70
User-Agent: IP Office 8.0 (44)
Supported: timer
Content-Length: 0

305652mS SIP Tx: UDP 172.22.222.251:5060 -> 93.95.124.76:5060
REGISTER sip:sip17.voiceflex.com SIP/2.0
Via: SIP/2.0/UDP 172.22.222.251:5060;rport;branch=z9hG4bKde3ce12087c1a960e72db7ccec0188fb
From: <sip:84419427@sip17.voiceflex.com>;tag=1519524aa83b020d
To: <sip:84419427@sip17.voiceflex.com>
Call-ID: 7e57e8f50fe251c795c3b8b5aec9a939@172.22.222.251
CSeq: 1956968227 REGISTER
Contact: "Unknown" <sip:sip17.voiceflex.com@172.22.222.251:5060;transport=udp>
Expires: 900
Max-Forwards: 70
User-Agent: IP Office 8.0 (44)
Supported: timer
Content-Length: 0

321653mS SIP Reg/Opt Tx: 17
REGISTER sip:sip17.voiceflex.com SIP/2.0
Via: SIP/2.0/UDP 172.22.222.251:5060;rport;branch=z9hG4bKde3ce12087c1a960e72db7ccec0188fb
From: <sip:84419427@sip17.voiceflex.com>;tag=1519524aa83b020d
To: <sip:84419427@sip17.voiceflex.com>
Call-ID: 7e57e8f50fe251c795c3b8b5aec9a939@172.22.222.251
CSeq: 1956968227 REGISTER
Contact: "Unknown" <sip:sip17.voiceflex.com@172.22.222.251:5060;transport=udp>
Expires: 900
Max-Forwards: 70
User-Agent: IP Office 8.0 (44)
Supported: timer
Content-Length: 0

321653mS SIP Tx: UDP 172.22.222.251:5060 -> 93.95.124.76:5060
REGISTER sip:sip17.voiceflex.com SIP/2.0
Via: SIP/2.0/UDP 172.22.222.251:5060;rport;branch=z9hG4bKde3ce12087c1a960e72db7ccec0188fb
From: <sip:84419427@sip17.voiceflex.com>;tag=1519524aa83b020d
To: <sip:84419427@sip17.voiceflex.com>
Call-ID: 7e57e8f50fe251c795c3b8b5aec9a939@172.22.222.251
CSeq: 1956968227 REGISTER
Contact: "Unknown" <sip:sip17.voiceflex.com@172.22.222.251:5060;transport=udp>
Expires: 900
Max-Forwards: 70
User-Agent: IP Office 8.0 (44)
Supported: timer
Content-Length: 0

337654mS SIP Reg/Opt Tx: 17
REGISTER sip:sip17.voiceflex.com SIP/2.0
Via: SIP/2.0/UDP 172.22.222.251:5060;rport;branch=z9hG4bKde3ce12087c1a960e72db7ccec0188fb
From: <sip:84419427@sip17.voiceflex.com>;tag=1519524aa83b020d
To: <sip:84419427@sip17.voiceflex.com>
Call-ID: 7e57e8f50fe251c795c3b8b5aec9a939@172.22.222.251
CSeq: 1956968227 REGISTER
Contact: "Unknown" <sip:sip17.voiceflex.com@172.22.222.251:5060;transport=udp>
Expires: 900
Max-Forwards: 70
User-Agent: IP Office 8.0 (44)
Supported: timer
Content-Length: 0

337654mS SIP Tx: UDP 172.22.222.251:5060 -> 93.95.124.76:5060
REGISTER sip:sip17.voiceflex.com SIP/2.0
Via: SIP/2.0/UDP 172.22.222.251:5060;rport;branch=z9hG4bKde3ce12087c1a960e72db7ccec0188fb
From: <sip:84419427@sip17.voiceflex.com>;tag=1519524aa83b020d
To: <sip:84419427@sip17.voiceflex.com>
Call-ID: 7e57e8f50fe251c795c3b8b5aec9a939@172.22.222.251
CSeq: 1956968227 REGISTER
Contact: "Unknown" <sip:sip17.voiceflex.com@172.22.222.251:5060;transport=udp>
Expires: 900
Max-Forwards: 70
User-Agent: IP Office 8.0 (44)
Supported: timer
Content-Length: 0

339655mS Sip: SIP Line (17) parameter 84419427 registration has failed, setting retry timer to 30 secs

 

[IPOfficeIreland]

all TX no RX, check my points above. thanks for the new trace, much easier!

 

[radder33]

I have deleted the route with 93.95.124.76 and changed the 0.0.0.0 one as below


IP Address = 0.0.0.0
IP Mask = 255.255.255.255
Default Gateway = 172.22.222.254

I made network topology none on the line and the above is the trace I got after reboot.

So if I understand the traffic is going out but I am not receiving a response from voiceflex?

 

[IPOfficeIreland]

Well you know traffic is leaving the ipoffice, you don't know if its getting past your firewall. You also know that you are not getting a reply from voiceflex. Can you ping outside from ssa using that LAN port?

 

[mattKnight]

Checkpoint you say?

What version

The checkpoint uses a SIP ALG - but it does work correctly when set up correctly. At the moment, it will be doing a wierd port nat

To check this do a telnet 93.95.124.76 5060

I bet you will get a response! (telnet uses TCP and Voiceflex only listen on UDP/5060 - this I know - but it shows clearly thatnteh firewall is intercepting your traffic) theother thing to do is check firewall tracker to see if you are getting drops on teh way back (They will be dropped for someting like too many re-invites or similar)

What you need to do is get your firewall guy to read up on VOIP domains and configure one for your network. In essence it isa special rule that says call control on 5060 from my IP office can pass through to Voiceflex and RTP on port range can pass back and forth between this range of addresses (opened dynamically on inspection of the SIP packets)

It does work - and once you have a got around the slightly cryptic Checkpoint docs - it does just work!

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[amriddle01]

IP Address = 0.0.0.0
IP Mask = 255.255.255.255
Default Gateway = 172.22.222.254

Wrong, needs to be

IP Address = 0.0.0.0
IP Mask = 0.0.0.0
Default Gateway = 172.22.222.254 or else it will not work anyway