Voice Session Script stops at 0 (zero)

[Andras888]

I have a new CCMS 6.0 with the following problem:

The script below is supposed to play back the calling DN, but every time it encounters a 0 (zero), it stops and hangs up. If I call it from DN 5091, it will play "five" and hang up. If I call it from DN 5760, it will play "five seven six" and hang up. It works fine with DNs without a digit 0.


ASSIGN CLID TO clid_holder_cv

OPEN VOICE SESSION
PLAY PROMPT NUMBERBYDIGIT clid_holder_cv
END VOICE SESSION

disconnect


Please help!

 

[Andras888]

Fixed!!!
I created an Application called "file1". Added a single voice item "1" and recorded the word "zero" into it. Dialed the script - no change. Then I changed the script variables > voice segments c_zero_gv to point to file1:1 and it started to work perfectly. All other numbers are still in the other file.

Evidently the IS something erroneously hard-coded into the CCNA program.

Thank you all for leading me to the solution! I could not have done it without you!

 

[sandyml]

The intrinsics for playing numbers are hard-coded into the variables. When you get your system, you'll find about a zillion variables already programmed for numbers via Voice Segments. They all reference "file1" -- this is why file1 was mentioned in these posts. The intrinsic to play numbers is hard-coded to reference these pre-built variables.

Yours is a good example of why "file1" needs to always be built and used for number intrinics. Thanks for sharing your resolution with us; it really helps others get through the same pain. And, CONGRATULATIONS!