Voice services Using a Media Card

[sean01]

Hi All,

Has anybody had the pleasure of using a Media Card to carry out Voice services for Symposium??

I have a CS1000S system, with symposium express. I am trying to use a Media Card for Voice Services messages. I have followed the NTP's on how to set up the Voice Services card but my agents are all logged out. Any Ideas??

 

[dlesap]

Do you speak about VPS board? If so, i had a training on it few years ago but never had the "pleasure" to use it on customer site. If i remember well that board have to be registered in Symposium. Is it acquired?

 

[sean01]

I am using a Media Card to carry out the Voice Services, i think it is the new way of doing it instead of the usual voice services card.. I have aquired the IVR-ACD, and also all my ports for my agents on the CS100 are aquired, i just cant get them to log in!!

 

[lretrievers]

If you are running Rls 4.2 of SECC, there is a patch for that.

 

[sean01]

Hi,

I have secc 4.2. could you tell me the patch number??

Thanks..

 

[lretrievers]

Sorry, don't remember it, but I had two of them do the same thing; I do remember they were both 2003 servers. If you are at the latest PEP level, I believe the patch is included if I remember correctly. This happened back in January......but I can tell you there is a fix!!

 

[sean01]

Hi,

I have 2000 server for my secc, and it has SU15. the client has SU7. did you have these su do you remember? these are the latest on the nortel website..

Thanks,
Sean.