Voice recording

[Guern]

Hi,

I've enabled voice recording of all inbound calls. These are deposited into the users normal voice mail boxes. The difficulty is trying to see what was left as a voice mail and what was a recorded message. Does anyone know if there is there any way to easily distinguish what is a recording and what is a left voice mail?

Thanks.

Paul Smith
Microtech Limited

http://www.mtgsy.net

 

[tlpeter]

You need contact store for that
That is installed on the same server where voicemail pro is installed but on a different partition
It is a licenced feature so it is not free !!!


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[TomMills]

not free but imho its well worth the money.

you can get a 45 day trial to see if it suits....

 

[Guern]

Hi,

Thanks. Doesn't this just provide another application for users to search recordings? I was really after and easy way for users to identify them in Phone Manager.

Paul Smith
Microtech Limited

http://www.mtgsy.net

 

[tlpeter]

You can search for recordings in a webbased application


ACA - Implement IP Office
ACS - Implement IP Office
ACA - Implement IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[TomMills]

you can give each user a log on so that they can only see their own recordings. then they can access them through IE

 

[Guern]

Do they then not show in phone manager or get deposited in the mailbox?

Paul Smith
Microtech Limited

http://www.mtgsy.net

 

[robboardman]

Hi

Sometimes I do this

Create a huntgroup per user,
give access to the huntgroup voicemail for each user,

then on the recording tab for each user set the recording mailbox to be each huntgroup

then only recorded messages will show up in the huntgroup and the users normal voicemailbox will just be voicemails

Robb

 

[TomMills]

nice way of doing it. painful to manage if you have more than a few users tho...

 

[Guern]

Thanks. I think that is the way I will go about it. Recordings will seldom be refered to.

Paul Smith
Microtech Limited

http://www.mtgsy.net

 

[Maxwell1001]

would UMS work well for this??? i have used it and played around with it a bit but not enough to answer this question

its good for managing voicemail messages etc