Voice Recording Warning Tone (Beep)

[ds3data]

Hello to all you IP Office Gurus out there.

I have a unique problem that I'm trying to solve regarding the voice recording warning tone required by most state laws.

As many of you are aware when a phone conversation is being recorded, you must inject a warning tone every 20-30 seconds during the call so both parties are aware that the call is being recorded. Insurance companies and trading companies use this feature.

The IP Office is only providing one beep, or one message at the beginning of the call that says "Warning your call is being recorded (.wav file a0r_00.wav).

I am trying to figure out how to inject a proper warning tone every 20-30 seconds when a call is being recorded for the entire length of the call.

I'm sure many of you have run into this before; does anyone have any idea how to do it?

Thank you in advance for any help or suggestions you're able to offer.

 

[amriddle01]

ds3data, unfortunately the laws governing what is legally required for call recording differ from country to country and I believe from state to state in America, so I have never had the need for the repeated statement as I'm UK and here it is only required at the start. As far as I know it can't be repeated. Where are you located?

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[ds3data]

Thanks for your reply amriddle,

I'm in the New York Metro area and the client is in the state of Connecticut.

What part of the UK are you? my client also has an office in London.

Cheers.

 

[amriddle01]

Looking a little into this for you, I found that if you are using Intuity mode wav file 1440 is the beep, try replacing that with the announcement (not sure what else uses that though), for IP office mode it's wav file mc_00
I am based in County Durham a few hundred miles from London, it's much colder up here

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[amriddle01]

I should add that filename is from a R6 VM so older versions may have different naming, search the VM help files for "beep" and that should take you to the wav file list amongst other things

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[ds3data]

We're using an older version 412. It's at ver 4.0(7) the ext mods are at V.6.0 (7) and VM Pro is at 4.0.

We haven't upgraded because we're using the EU's as ring-down tie lines. Sort of an unsupported trick which ceases to work in later versions (i think Avaya caught wind of it and put in measures to disable our work around).

the "warning" file for our system is a0r_00.wav. I modified that to "trick" the system by making it 4 minutes long (beep, then 20 sec of silence, then beep again...) but then the file of course grew to 4MB and it only gives me 4 min worth of beeps. i also don't know how the system will react when we have 20-30 recording going on simultaneously.

This is so common here in the states that i can't believe the boys at avaya won't provide a solution.

Sounds like you're a lot closer to Man U. country than Wembley... And it's pretty cold here too well below 0 c.

 

[amriddle01]

I was getting confused, I thought you meant it was already beeping throughout the call and you wanted to make it a message instead, i should have known as it doesn't do that.....I have had a couple of Beers though

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[ds3data]

Yeah, that's what i'm coming to realise. i don't know why Avaya doesn't make this feature available. end users who want to use contactstore and voice recording for these industries here are going to be forced to use a 3rd party solution.

In your opinion, how do you think the system will handle a 10-20 meg wav file being served up to 20-30 simultaneous calls?

btw, have an ale on me. it's almost time to head down to the pub here

 

[amriddle01]

TBH, for that volume of call recording I would be considering a third party solution anyway, call recording using VM is an added bonus as oppose to a major feature of the software especially at higher volumes. And like you I am not sure what multiple instances of such a large wav might do but I imagine it could cause issues

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[ds3data]

Thank you so much for your input!

Cheers Mate!

 

[sizbut]

As many of you are aware when a phone conversation is being recorded, you must inject a warning tone every 20-30 seconds during the call so both parties are aware that the call is being recorded."

!Even in Connecticut, which has stricter requirements than most states, the only legal requirement is to inform all parties that the call is being recorded at the start of the call.

 

[amriddle01]

No probs, don't have too many when you do reach the Pub

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[ds3data]

Thanks for the head's up Sizbut, but it's an SEC requirement and compliance is forcing the issue.