We are just beginning to look into voice recognition for our incoming calls. Anyone have any suggestions on which direction we should look? Are these systems difficult to set up?
I come from a speech recognition background having worked in speech for 9years. I would like to advise but iI need more information about what you wish to achieve.
Are you a call centre with specific requirements or is this a central switchboard "replacement". Also where are you located? Do many of your users have cellphones/multiple locations, do you use EC500 or One-X Mobile, Are you an Audix user or do you want an integrated speech dialler with voicemail.
Are many of your users on the road? WOuld personal directory dialling by speech (for these on the road users be useful) if so are you an Exchange or Domino user?
This will be fpr switchboard replacement. We are not a call center. We do have some remote users with cell phones. Not sure exactly how detailed we would like it to be. The money controls the decisions around here.
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