Voice message during emergency situations 1

[atverre]

In emergency situations we would like to that callers would be redirected to a voice message saying "We can't answer due to an emergency". The attendants at the switchboard must be able with one press at a button to redirect these calls. How can I do this?

 

[johnpoole]

the only auto answer i know is the nite key, that would mean that the nit data would be set up to that recording. i have pointed that nit number to an analog dn in the past them used rcfw to change that anaswer point. that customer used it for weather problem.. normal nights went to a office hour recording with an option to leave a msg. during snow delays it went to a recording that gave the bus schedule change or closed due to weather. this was a school, so the admin could change the rcfw dest to refect schedule changes without re-recording the msg..

john poole
bellsouth business
columbia,sc

 

[atverre]

Well nice solution but the nite key is already in use for what it's meant for : Message saying we're closed

 

[srmega41]

Why not set up your TOD routing when NITE is envoked to route calls to your other message during the day? You can adjust where the NITE calls go using the ATT database in LD 15. Then, if the console (I assume this is what you are using) is placed in NITE mode during the day, the caller gets that message. You could have it run all during your open hours, so people would always get that message.

Hope this helps,

Scott M.

 

[johnpoole]

that's not a bad thought but i think she is needing a unique msg for er problems, not the we are closed..

john poole
bellsouth business
columbia,sc

 

[atverre]

So what srmega41 says is that you can have different night messages at different times. NIT1 between 0800 and 1600 (Emergency message)and NIT2 between 1600 and 0800 (Ordinary night message)Correct?

 

[johnpoole]

with time of day that makes sense, as long as the switch has a 2250 console. i am more used to using idc to change nite answer points, a lot of my menus have a unique night answer point, but need another unique answer point for disaster as well as weather related delays...

john poole
bellsouth business
columbia,sc

 

[srmega41]

Yes indeed.

 

[atverre]

Well now I've done it. Set NIT1 to emergency between 0800 and 1600 and NIT2 to ordinary night message between 1600 nad 0800. But of course another problem occurs. Now I've got a problem with Saturday and Sunday. We are closed on these days and according to what I've done the emergency message is active on Saturdays and Sundays between 0800 and 1600.

 

[srmega41]

Good point. Would it be possible for them to do this in two buton presses on seperate phones? The only way I can think of to do this on a non-time of day scenario would be to use an Attendant overflow function. This would require another phone, but would allow calls to be sent to normal NITE recording at all times, then go to your emergency recording in an emergency, and override the NITE entries.

What you would need is to build a 2006 (or 2008)with two keys on it, a currently unused DN and an OVB (Overflow Position Busy) key. Then, in LD 15, set your AODN to the DN on the 2006 and set your AQTT to whatever you want, as this will not be really used for overflow.

Now, place the 2006 next to the console, and select a Ring cycle for the 2006 with as few rings as poossible. Have your emergency message be a voicemail message, and point the DN on the 2006 to voicemail. To test, with the console in NITE, press the OVB key on the 2006 so it is NOT active. Call the new DN and make sure you get your emergency message. Press the OVB key again to place that set in a busy state.

With that tested, you are all set. All the operator needs to do in an emergency is to press the OVB key on the 2006 FIRST, then place the console into NITE. This will direct all calls to the AODN defined in LD 15, which rings to your emergency message. Calls will continue to be answered this way unit the console is taken out of NITE mode and the OVB key is re-activated.

You may be able to use a CFW key on the 2006 to reduce the ring time, but I have never tried that.

I know it is not one button, but it would acomplish everything else you need.

Scott M.