Voice menu problem in Mer Mail

[RookieHHS]

I have an option 11C with Meridian Mail. I just set up an ACDN to recieve incoming traffic from a DID. It uses NCFW to forward to Mer Mail. I setup a voice menu in Mer Mail to direct the inbound calls to different departments. When you call the ACDN you get to the voice menu just fine. The problem is that you only hear the greeting, not the voice menu options. Pressing one of the options during the greeting will cause the call to end. Pressing nothing makes it revert to the attendant console. I get the same result if I call the extension from inside the building or I dial it from an outside line. Why can't I hear and use the voice menu options?

Thanks in advance for your help!

 

[johnpoole]

make all the menu recordings on the greeting prompt, the menu prompt is used for repeat the menu option... you use the repeat the menu option the caller does not hear the company greeting.. the original call just plays the greeetings prompt, so that has to be recorded to include the company greeting and the menu choices

john poole
bellsouth business
columbia,sc

 

[RookieHHS]

Got it. Thank your for clearing that up for me.