SpongeVoIP
Technical User
We have a Mitel 3300 system with embedded voice mail. We want to create a situation where a customer calls into the system, hears "Press 1 for X, press 2 for Y or dial the extension number".
We've created a menu based on ACD functionaility with a RAD message and an interflow dialling list, this will play the message and the interflow dialling list contains the menu options. We tried to have one of the options connect to the DISA port in order to get dialtone and therefore the ability to dial the extension. That seems to be blocked by the system. Is there any other way to do this WITHOUT using additional external apps like Nupoint?
Any info appreciated.
We've created a menu based on ACD functionaility with a RAD message and an interflow dialling list, this will play the message and the interflow dialling list contains the menu options. We tried to have one of the options connect to the DISA port in order to get dialtone and therefore the ability to dial the extension. That seems to be blocked by the system. Is there any other way to do this WITHOUT using additional external apps like Nupoint?
Any info appreciated.