Voice Mail prompt

[johntechincal]

Hi,

I have set up a skillset along with the voicemail. if there is no agent log in it will automatically diverted to voicemail. actually i can divert the call to voicemail but there is a prompt that says <voice recording>"is not available ...... press 0 for operator"

how can i configure call pilot with out saying prompting the "is not available ..... press 0 for operator"

thanks in advance.

 

[snowman50]

Do your own personal recording in the skillsey mailbox.

The recording you are getting is the default mailbox recording.
Just record over it same as an ordinary mailbox

 

[x11]

What type of switch, Call pilot MICS bcm?

Cursed and Blessed is the day that we decided telcom would be our profession.

 

[johntechincal]

Hi snowman50,

yes, i already tried to overwrite the voicemail recording.
i double check it with the active link in the voicemail. still the personal greeting record is still in NO state.

how can i record a personal greeting record?


Hi x11

Am using BCM50 and its default switch (build-in)

 

[johntechincal]

Hi,

I manage to resolve the issue.

The Call Pilot Manager this is no option to record a Personal Greetings. So i have to use the Telset or the Softphone to regard it.

but is there anyway i can upload the wav file instead of recording it direct from Telset/softphone?

 

[sgtwojcik]

What version of Call Pilot are you running?
I'm running CallPilot Manager version 05.00.41.67 and when you click USER and enter their mailbox number, at the bottom of their profile/settings are the options to IMPORT a recording.
Found out that you can only use 8mhz MONO .WAV recordings when importing. if it is anything else sunch as stereo/two-channel, the sound is terrible and crackly.
Hope this helps

 

[bsheikh]

Hi I am using BCM 200.
trying to setup fax . my scenario is as follow.

using PRI . got group of DIDs. want to setup a extention as well as fax for a sales person.

means 2 diff numbers 1 for ext/direct dial, second number for FAX.

ext is 224. and number is XXX-XXX-60001
fax will be XXX-XXX-60002
my target line is 253.

i have set up a mailbox with ext 224 ( type subscriber ).i put line 253 in Express messaging Line.

now what happens is when some called on fax number, it goes to set 224 rings 4/5 times and then go fax.

i dont knwo how to solve this . please advice accordingly.

regards,
sheikh