Voice Mail ports for ACD routing 1

[msteletech]

We are creating ACD queue for each customer service
rep at total of 9 employees for calls on hold (reps
are assigned to customers by alphabet). The tech
programmed Meridian Mail menu to have option
to hold or go to voice mail. Since menu has 2 minutes
of recording we can add some type message prior of options.
Question: if the caller is delayed in this menu
do we need to increase voice mail ports?
Option 61, Release 21, Meridian Mail 13 with 12 ports.
The company is running on 6-8 ports.
Sofar no cost at this programming arrangement unless
voice mail ports becomes an issue within the routing.
I appreciate what advise you might have on this matter.

 

[johnpoole]

how many users and menus do you have? might check port status from the cp maint screen during some peak times to see how close your getting to all ports busy.. i have 2000 voice mail users and 30 menus with 24 ports and just recogmended we increase that by 8 to 16 ports.. with over 7000 stations on the switch we have a 3 or 4 second delay after forward to mail during peak (8:30 and 11:30) at my site

john poole
bellsouth business
columbia,sc

 

[msteletech]

330 users, 13 menus, 12 ports. Average of 800-1,000 calls inbound to menus daily. Checked Peak hours: 6-7 ports used. Was not aware of the 3 or 4 second delay after forward to mail during peak hours. Where is that in the programming?