Voice mail IX messaging

[Najib.bk]

Hi all

I'm having a problem with my voice mail system (new deployment) because calls are going to my voicemail rather than the voicemail of the called extension.

Any suggestions Please .

 

[avayaguy23]

How is your coverage path setup? Also check

https://documentation.avaya.com/bun...ge/system_parameters_coverage_forwarding.html

I'm assuming you need to change Location for Covered and Forwarded Calls and PGN/TN/COR for Covered and Forwarded Calls.

 

[Najib.bk]

Thanks @avayaguy23 for your reply

please find bellow the configuration of Coverage forwarding


SYSTEM PARAMETERS CALL COVERAGE / CALL FORWARDING
CALL COVERAGE/FORWARDING PARAMETERS
Local Cvg Subsequent Redirection/CFWD No Ans Interval (rings): 3
Off-Net Cvg Subsequent Redirection/CFWD No Ans Interval (rings): 3
Coverage - Caller Response Interval (seconds): 4
Threshold for Blocking Off-Net Redirection of Incoming Trunk Calls: 1
Location for Covered/Forwarded Calls: called VDN/Hunt Group Location: all
PGN/TN/COR for Covered and Forwarded Calls: caller
COR/FRL check for Covered and Forwarded Calls? n
QSIG/SIP Diverted Calls Follow Diverted to Party's Coverage Path? n

COVERAGE
Criteria for Logged Off/PSA/TTI Stations? n
Keep Held SBA at Coverage Point? y
External Coverage Treatment for Transferred Incoming Trunk Calls? n
Immediate Redirection on Receipt of PROGRESS Inband Information? n
Maintain SBA At Principal? y
QSIG VALU Coverage Overrides QSIG Diversion with Rerouting? n
Station Hunt Before Coverage? n
FORWARDING
Call Forward Override? n Coverage After Forwarding? y


SYSTEM PARAMETERS CALL COVERAGE / CALL FORWARDING

COVERAGE OF CALLS REDIRECTED OFF-NET (CCRON)

Coverage Of Calls Redirected Off-Net Enabled? y
Activate Answer Detection (Preserves SBA) On Final CCRON Cvg Point? y
Ignore Network Answer Supervision? n
Disable call classifier for CCRON over ISDN trunks? n
Disable call classifier for CCRON over SIP trunks? n

 

[Najib.bk]

 

[Najib.bk]

Please find attached the coverage path and hunt group configuration, which I think is proper.

 

[avayaguy23]

Sounds like you need to change the setting in SYSTEM PARAMETERS CALL COVERAGE / CALL FORWARDING. Try changing this setting from PGN/TN/COR for Covered and Forwarded Calls: caller to PGN/TN/COR for Covered and Forwarded Calls: called.

 

[Najib.bk]

Thank you very much for your recommendation; however, nothing has changed.

On the other hand, I found in the IX messaging monitor that the ix messaging does not determine the correct mailbox id of the called party(see attach)

For info :
calling party : 102
called party :101

So normally it should simply forward me to 101's mailbox, not 102's.

 

[avayaguy23]

I just noticed you never setup your aar access code in the hunt group. You need to add that setting and add it to the aar table to route to session manager.

 

[Najib.bk]

Thank you for your reply again.

I don't believe that is the cause of the problem, but I tried it and as expected, nothing changed.

I'm still looking for a solution... I will proceed with other actions

I will let you know if there is a new

 

[avayaguy23]

I would recommend following the Communication Manager/Session Manager integration doc as you are missing required configurations. One of which is the AAR and setting up your routing pattern/trunk groups correctly:

https://download.avaya.com/css/public/documents/101078034

Note: On Page 40 it says to set the buffer size to 4096. This is incorrect and should be set to 8192. I just went through this with Avaya but they haven't updated their documentation.

Also, are you using port pooling on Avaya Messaging? Additional configuration is needed:

https://download.avaya.com/css/public/documents/101058755

 

[Najib.bk]

Hi mate

I'd like to thank you for these details.I'll double-check the settings.

Could you please look at the second link? It is inaccessible.

 

[avayaguy23]

Looks like Avaya support site is having issues. See attached copy.

 

[Najib.bk]

Many thanks @avayaguy23

 

[Najib.bk]

I did everything as the book says.
The problem persists, and the call cover is sent to my own mailbox (the calling party) rather than the called party's mailbox.

I double-checked every setting! I'm still not sure where the problem is!

Help please

 

[avayaguy23]

Post your avaya messaging voice server sip logs of the call.

 

[Najib.bk]

Please drop^your email. I'll collect the logs and send them to you

Many thanks

 

[Najib.bk]

Mate I found the solution

Actually, the invite sent from SM to IX messaging was missing the history, so once I enabled "Support call history" on trunk group page 4, everything worked fine.

Thank you