Voice mail issue on BCM

[charylb]

I am new to this forum and not sure if I am even in the right area. One of the employees phones goes straight to voicemail at 4:30pm every day. How do I stop this from happening? thanks so much

 

[norstarboy125]

I'm assuming this set that is going to voicemail is the control/reception phone? You have services turned on I believe, it sounds like it's programmed as auto. You need to chg it to manual or if you don't use it then turn it off.

Jeremy J. Carter
Charm City Communications

http://www.charmcitycommunications.com

Norstar. BCM. CS1000 Programmer

 

[cook1082]

If you put the calls to the auto attendent manualy or it could be on a timer at 4:30 that set could be in the ring group of the AA and needs to be removed. In services/ ring group /group 1 or 2.

 

[charylb]

It isn't the reception phone, just a set. At 4:30 when I leave I set the reception phone to the night service. His phone just automatically goes to vm at 4:30.We have just changed the ring group from 1 to 2 so hopefully this corrects it. Thanks for the answers!

 

[Sparkie37]

Try manually setting the night service during the day time (other than 04:30). Then ring the employee phone and identify what happens. If it rings directly to voice mail then and I would agreed with Cook, that the extension is somehow programmed as part of the night service.
JIM

 

[charylb]

Tried that Sparkie and the phone rang through no problem without going to voicemail.

 

[curlycord]

What about going to Service Modes and remove that DN from any Ring Groups?


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curlycord

http://www.curlycord.com