Voice mail getting dead air on going to "Attendant Group" 1

[Mugsiensedgwick]

G3siV11
R011i.02.0.110.4
Digital Speech WinSeries 16
I have a station that is programed to go to the operator when callers press '0' anytime during their message.
Callers are getting nothing but dead air when they do this.
I traced the call and indeed it is evidently routed to the attendant-group 1.
I cannot find anything anywhere about an attendant group, nor can I display, list or change such a group..
Thanks for your help in advance.

 

[Mugsiensedgwick]

Here is the trace of the call.

LIST TRACE

time data

11:26:30 tone-receiver 01C0105 cid 0x1b5
11:26:30 active station 2052 cid 0x1b5
11:26:32 dial 2052
11:26:32 ring station 2052 cid 0x1b5
11:26:42 no answer station 2052 cid 0x1b5
11:26:47 coverage-path 28 point 1 cid 0x1b5
11:26:47 ring station 2494 cid 0x1b5
11:26:57 no answer station 2494 cid 0x1b5
11:26:57 coverage-path 28 point 2 cid 0x1b5
11:26:57 ring station 2064 cid 0x1b5
11:27:07 no answer station 2064 cid 0x1b5
11:27:07 coverage-path 28 point 3 cid 0x1b5
11:27:09 active station 2744 cid 0x1b5
11:27:17 conf/tran hold station 2744 cid 0x1b5
11:27:17 active station 2744 cid 0x1e4
11:27:18 transfer station 2744 cid 0x1e4
11:27:18 dial 0
11:27:18 ring attendant-group 1 cid 0x1e4
11:27:18 idle station 2744 cid 0x1e4
11:27:43 idle station 2052 cid 0x1b5
Station 2744 is the voice mail extension in the Vm hg.

 

[orypecos]

Does your system have attendant consoles?

 

[AvayaTier3]

attendant group 1 is for attendant consoles with TN 1 tenant 1. Listed directory and dial "0" calls or what your dialplan defines as the digits for "attd" go to attendant group 1.

If you do not have tenant partitioning turned on, then you only have attendant group 1.

display console (look at programmed consoles on the last page)
change tenant x will allow defining night service and music for tenant partition group numbers.

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

36 years Bell, AT&T, Lucent, Avaya
Tier 3 for 26 years and counting

http://bshtele.com

 

[Mugsiensedgwick]

Yes, my system does have consoles.
I looked at my consoles and tried to 'ch ten', but that doesn't work. I assume, because I have no tenants.
Thanks.