Voice Mail Delayed

[kmmcdanie]

Hi,

We have an Option 11C. One of our managers is claiming that he checked his voice mail before he left one evening and had no messages but then the next morning - the envelope for one of his messages said that it was sent at 3:30 the preceding day, before he left for the day. Can anyone tell me what circumstances would cause a voice mail to get delayed?

Thank you!
Kathleen

 

[janaya]

good luck...posted this message back a few months and all it looks like is everyone else has this problem but there is no fix. Let me know if you find anything.

 

[normatech]

This problem is typical for an over full mail box.
Train user to delete read messages, increase mail box storage.

 

[Supernn]

I've had this too but I found out that a call was entering while I was listening to my VM. Then light will only lit if the caller hangs up, so if the caller is on the phone a long time....

btw: use normatech's tip.

 

[kmmcdanie]

Hello,

Thank you for the suggestions. As a matter of fact, the manager who experienced the delay problem has had voice mail capacity problems in the past. He does have a habit of letting it fill up. So it's very possible that this caused the issue.

Thanks again!
Kathleen

 

[techonofsky]

To all

We have just started to experience the same problems, except that I know it is not related to individual mail box storage. None of the users who have complained are near the limit. I check the SEER (error logs) and found nothing unusual.

If anyone else has anyother suggestions, please reply.
Thanks