Voice mail crashing 1

[curlycord]

BCM 400 4.0
Call Pilot will crash 2- 3 times a week....need to reboot BCM to get it going.
Couple times could not get back in the BCM untill after a few reboots.
System running for almost a year.
No Patches installed

What to look for or do?

Thanks

 

[DBrewsky]

Install all the patches, then re-post if you're experiencing more problems.

Also, when voicemail is down, do you have access to Element Manager? If yes, whats the voicemail status in Services?

 

[Deweyhumbolt]

Could be bad BFT or hardrive on the way out.

Adversity is Opportunity

 

[curlycord]

I see only one patch for BCM 4.0?
BCM.R400.SU.Desktop.006-200802-1.0-1.1


The Status where you could retart the service (For Nortel use Only) was disabled so I restarted.

I so happend to be dialed in when it went down.....I was viewing the alarms which unfortunatly only listed for today.

Will patch and see.

Ty

 

[acewarlock]

Was this an older BCM that was upgraded to a 4.0? If yes, open the BFT and look to see if the Capacitor's to see if they are GREEN (BAD) or BLUE (GOOD) or they may be bulging as shoon in the LINK below. If the BFT is bad, Nortel will replace it FREE, but your Vendor may charge for Labor.

http://badcaps.net/

This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[hawks]

The last patch i know of is
BCM.R400.SU.System.008-200802-1.0-1.2


But hey that one is about 2 weeks old now so they could be a new one........

 

[acewarlock]

I took care of 60 BCM's and never say that happen except for a bad BFT or Bad Motherboard.




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[gberger]

When the call pilot is down, what message does it give you? "not in service" Or "no ressource"? if its the last one, shutdown the bcm, pull the bft and remove and reseat the 2 pec cards. It did work for me a couple of times. (at the same time verify if you have the faulty green capacitors).

 

[curlycord]

Not sure on the errors but will bring out a BFT.

Thanks dudes

 

[curlycord]

BFT replaced but same issue.

F981 went blank on telset screen and stopped answering lines.
Alarm indicated nothing except CTE always stopping but not using CTE devices.
Services said voice mail was still running too....I restarted it.

System is 4.0 out of the box.

We are the vendor and know of warranty policies but this is a live system which we preffer to resolve in otherways first.


Thanks

 

[hawks]

The latest patch is SU.009 now it's been out about 2 weeks now. There is a voice mail patch within the su.009.

 

[curlycord]

yes loaded that too

 

[acewarlock]

When the Vmail stopped working, could you login to the system?




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[curlycord]

The first call out no.....took a few reboots to get it to the login stage.

 

[acewarlock]

Still sounds like a BFT to me, what color where the CAPs, BLUE or GREEN?




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[curlycord]

Well like I said we replaced it.

Also when when calling in no ring just dead silence sometimes when vmail is down.

 

[acewarlock]

Yes you did say you replaced it, But I asked if the Caps where Green or Blue. I has Nortel send me a replacement BFT that had green caps a was DOA when i got it. New doesn't mean it is good.




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[curlycord]

Yes sorry I am aware of the BFT issues and made sure we sent blue.

We are going to replace hard drive and test.

Thanks

 

[curlycord]

Unbeleiveable!

Now that we have replaced the Hard Drive and did a restore the mail went crackly and unbearable to listen too and very slow.

I checked alarms and now I get my other issue from another site with a CPU overload:

http://www.tek-tips.com/viewthread.cfm?qid=1454498&page=1

 

[curlycord]

Well we went back and replaced the BFT again and also the Power Supply.

Still voice mail craps out everyday.....almost always the service is still running though.

We did a restore of programming, so question is:
How do you do a re-intsall on the whole thing including vmail so that any data from the restore is not on the new hard drive?.

Thanks

&*^$%*