voice mail and DND

[cheryln]

How do I set the system to go directly to the extension's voicemail when the DND (do not disturb) is on, rather than it bouncing back to the main recording or switchboard.

 

[KenMeans]

Can you be a little more specific ? Like what kind of PBX and what kind of Voicemail system that you have ?

Ken Means

http://www.tel-is.com

 

[doktor]

Normally you will have to program some paramters in your PBX (Telephone Exchange). Voice mail system normally are sub-systems to a PBX, so often the voice mail system are just answering the call transferred by the PBX.

/// doktor

 

[cheryln]

It is an Octel Voice Messaging system...and the phones are Meridian.

 

[KenMeans]

Is the Octel using a DMID or FLT-N's ?




Ken Means

http://www.tel-is.com

 

[KenMeans]

I have done some research on this and their is nothing in the config notes that say this will not work.

It must be some programming in the Nortel PBX that is doing this but I am not sure where it would be. I can email you the config notes but I always get in trouble asking for someone's email address on the site. I can upload them to the yahoo Octel site if you would like.



Ken Means

http://www.tel-is.com

 

[joeOctel]

It would be helpful to know whether it is an Octel 250/350 or an Octel 200/300 or possibly an Octel 100. The other thing that I am curious about is if you call the extension on a Ring No Answer condition and on a Busy condtion do they go to the mailbox greeting correctly?