Voice Issues 5

[BrianCosta]

Hi ...

I have IPO 11.1.2.4, I face strange problems with this.

if the user picks up a call, sometimes can't hear each other.
if the user has a call, and has a 2nd call, put the first call to hold, and picks up the second one, the parties can not hear each other.

this case suddenly and randomly occurs.

Here is an example of this:

12:02:36 47045100mS SIP Tx: TCP 192.168.0.6:5060 -> 192.168.3.129:12528
ACK sip:188@192.168.3.129:12528;transport=tcp SIP/2.0
v: SIP/2.0/TCP 192.168.0.6:5060;rport;branch=z9hG4bK7d1fcde3523fbcbf07ebb6e8266dd6a2
f: <sip:CCMSInterface@192.168.0.6>;tag=d585cb43de41804a
t: <sip:188@jett.local>;tag=647d1ba3-6fc7715d6u6p72535po2v551m4w4l_F188
i: 1_647d1ba31a5a6748d3mu3x5z1c6t5r2u4i6d50_I188
CSeq: 510 ACK
Max-Forwards: 70
User-Agent: IP Office 11.1.2.4.0 build 18
l: 0

12:02:36 47045777mS CMTARGET: c0a800061c002226 5.30.1 1726 Q931 Trunk:5 CHAN=6: PrimeForHGTarget: CC Book Tickets setorig=0 recall=0 resetExtnVars 0 catchcount=0
12:02:36 47045777mS CMTARGET: c0a800061c002226 5.30.1 1726 Q931 Trunk:5 CHAN=6: AddHGTarget CC Book Tickets (depth=0) allowq=0 type=CMNTypeDefault
12:02:36 47045777mS CMTARGET: c0a800061c002226 5.30.1 1726 Q931 Trunk:5 CHAN=6: OV visable. VM NOT visable:Group VM off GNOD
12:02:36 47045778mS CMTARGET: c0a800061c002226 5.30.1 1726 Q931 Trunk:5 CHAN=6: FindNextInServiceHgInHgIncludedList: No Alternative!
12:02:36 47045778mS CMTARGET: c0a800061c002226 5.30.1 1726 Q931 Trunk:5 CHAN=6: PrimeForHGTarget: CC Book Tickets setorig=0 recall=0 resetExtnVars 1 catchcount=0
12:02:36 47045778mS CMTARGET: c0a800061c002226 5.30.1 1726 Q931 Trunk:5 CHAN=6: AddHGTarget CC Book Tickets (depth=1) allowq=0 type=CMNTypeDefault
12:02:36 47045778mS CMTARGET: c0a800061c002226 5.30.1 1726 Q931 Trunk:5 CHAN=6: AddHGTargetRingRotary(Rotary) CC Book Tickets ring_attempt_count 0 index 6
12:02:36 47045778mS CMTARGET: c0a800061c002226 5.30.1 1726 Q931 Trunk:5 CHAN=6: ADD USER: Naser Hafez Al depth=2 disallow_cw=1 dnd=0 real_call=1 group_call=1 type(CMNTypeDefault) incl(0x0) excpt(0x3c), allow_redir(1) remote=00000000 simult 1 (0) r_
lic=T
12:02:36 47045778mS CMTARGET: c0a800061c002226 5.30.1 1726 Q931 Trunk:5 CHAN=6: CC Book Tickets: Not using 242: DND
12:02:36 47045779mS CMTARGET: c0a800061c002226 5.30.1 1726 Q931 Trunk:5 CHAN=6: ADD USER: Firas Basem Ghn depth=2 disallow_cw=1 dnd=0 real_call=1 group_call=1 type(CMNTypeDefault) incl(0x0) excpt(0x3c), allow_redir(1) remote=00000000 simult 1 (0) r
_lic=T
12:02:36 47045779mS CMTARGET: NULL: ADD PRIMARY
12:02:36 47045779mS CMTARGET: TryLoggedOutTargeting for user Firas Basem Ghn Failed Normal
12:02:36 47045779mS CMTARGET: c0a800061c002226 5.30.1 1726 Q931 Trunk:5 CHAN=6: CC Book Tickets: Not using 244: DND
12:02:36 47045779mS CMTARGET: c0a800061c002226 5.30.1 1726 Q931 Trunk:5 CHAN=6: CC Book Tickets: Not using 245: Non Tapi User not logged in And FwdU Off
12:02:36 47045779mS CMTARGET: c0a800061c002226 5.30.1 1726 Q931 Trunk:5 CHAN=6: CC Book Tickets: Not using 246: DND
12:02:36 47045779mS CMTARGET: c0a800061c002226 5.30.1 1726 Q931 Trunk:5 CHAN=6: CC Book Tickets: Not using 247: DND
12:02:36 47045780mS CMTARGET: c0a800061c002226 5.30.1 1726 Q931 Trunk:5 CHAN=6: CC Book Tickets: Not using 249: Non Tapi User not logged in And FwdU Off
12:02:36 47045780mS CMTARGET: c0a800061c002226 5.30.1 1726 Q931 Trunk:5 CHAN=6: CC Book Tickets: Not using 250: Non Tapi User not logged in And FwdU Off
12:02:36 47045780mS CMTARGET: c0a800061c002226 5.30.1 1726 Q931 Trunk:5 CHAN=6: CC Book Tickets: Not using 235: DND
12:02:36 47045780mS CMTARGET: c0a800061c002226 5.30.1 1726 Q931 Trunk:5 CHAN=6: CC Book Tickets: Not using 236: DND
12:02:36 47045780mS CMTARGET: c0a800061c002226 5.30.1 1726 Q931 Trunk:5 CHAN=6: CC Book Tickets: Not using 237: Non Tapi User not logged in And FwdU Off
12:02:36 47045780mS CMTARGET: c0a800061c002226 5.30.1 1726 Q931 Trunk:5 CHAN=6: ADD USER: Areej Basheer A depth=2 disallow_cw=1 dnd=0 real_call=1 group_call=1 type(CMNTypeDefault) incl(0x0) excpt(0x3c), allow_redir(1) remote=00000000 simult 2 (0) r
_lic=T
12:02:36 47045781mS CMTARGET: c0a800061c002226 5.30.1 1726 Q931 Trunk:5 CHAN=6: ADD USER: Islam Malek Abu depth=2 disallow_cw=1 dnd=0 real_call=1 group_call=1 type(CMNTypeDefault) incl(0x0) excpt(0x3c), allow_redir(1) remote=00000000 simult 2 (0) r
_lic=T
12:02:36 47045781mS CMTARGET: c0a800061c002226 5.30.1 1726 Q931 Trunk:5 CHAN=6: ADD USER: Nisreen Mubarek depth=2 disallow_cw=1 dnd=0 real_call=1 group_call=1 type(CMNTypeDefault) incl(0x0) excpt(0x3c), allow_redir(1) remote=00000000 simult 1 (0) r
_lic=T
12:02:36 47045781mS CMTARGET: c0a800061c002226 5.30.1 1726 Q931 Trunk:5 CHAN=6: OV visable. VM NOT visable:Group VM off GNOD
12:02:36 47045781mS CMTARGET: c0a800061c002226 5.30.1 1726 Q931 Trunk:5 CHAN=6: FindNextInServiceHgInHgIncludedList: No Alternative!
12:02:36 47045782mS CMTARGET: c0a800061c002226 5.30.1 1726 Q931 Trunk:5 CHAN=6: ADD HG CC Book Tickets Complete search - no targets found
12:02:37 47046080mS SIP Rx: TCP 192.168.3.82:60533 -> 192.168.0.6:5060
SIP/2.0 200 OK
From: <sip:CCMSInterface@192.168.0.6>;tag=1916ecc42c504081
To: <sip:122@jett.local>;tag=647d1b42-61e1b1e326226n3e12645e5a2h603c2u_F122
Call-ID: 1_647d1b42-15238f9d415n6f5d3s2v1np3t3r4f1o_I122
CSeq: 509 INVITE
Via: SIP/2.0/TCP 192.168.0.6:5060;branch=z9hG4bK780af5f13ba0a62b5bf9f1f42aa82d46
Supported: 100rel,eventlist,feature-ref,replaces,tdialog,vnd.avaya.stimulus-ipo
Allow: INVITE,ACK,BYE,CANCEL,SUBSCRIBE,NOTIFY,MESSAGE,REFER,INFO,PRACK,PUBLISH,UPDATE
User-Agent: Avaya J139 IP Phone 4.0.10.3.2 c81feae11fb3
Contact: <sip:122@192.168.3.82:60533;transport=tcp>
Content-Type: application/sdp
Content-Length: 159

v=0
o=sip:122@192.168.3.82 1 42 IN IP4 192.168.3.82
s=sip:122@192.168.3.82
c=IN IP4 192.168.3.82
b=TIAS:1920000
t=0 0
m=audio 0 RTP/AVP 8
b=TIAS:64000
12:02:37 47046084mS SIP Tx: TCP 192.168.0.6:5060 -> 192.168.3.82:60533
ACK sip:122@192.168.3.82:60533;transport=tcp SIP/2.0
v: SIP/2.0/TCP 192.168.0.6:5060;rport;branch=z9hG4bKda0fef550129e451205d9773eade6a0b
f: <sip:CCMSInterface@192.168.0.6>;tag=1916ecc42c504081
t: <sip:122@jett.local>;tag=647d1b42-61e1b1e326226n3e12645e5a2h603c2u_F122
i: 1_647d1b42-15238f9d415n6f5d3s2v1np3t3r4f1o_I122
CSeq: 509 ACK
Max-Forwards: 70
User-Agent: IP Office 11.1.2.4.0 build 18
l: 0


Accept: application/simple-message-summary
Content-Length: 0

I think the issues in this :

m=audio 0 RTP/AVP 8

because of the success calls.
12:02:53 47062429mS SIP Tx: TCP 192.168.0.6:5060 -> 192.168.0.3:49946
INVITE sip:239@192.168.0.213;transport=tcp SIP/2.0
Via: SIP/2.0/TCP 192.168.0.6:5060;rport;branch=z9hG4bKcbdf64b99f3116e5959639498fb76245
From: <sip:0780095880@jett.local>;tag=d06cd8dce99772e0
To: <sip:239@jett.local;transport=tcp>
Call-ID: 201e378b183312fca18713c1a7f0a475
CSeq: 25076172 INVITE
Contact: <sip:0780095880@192.168.0.6:5060;transport=tcp>
Max-Forwards: 70
Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,INFO,REFER,NOTIFY,SUBSCRIBE,REGISTER,PUBLISH,UPDATE
Supported: timer,100rel
Min-SE: 180
Session-Expires: 180;refresher=uac
User-Agent: IP Office 11.1.2.4.0 build 18
P-Asserted-Identity: "0780095880>CC Book Tickets" <sip:0780095880@192.168.0.6:5060>
Content-Type: application/sdp
Content-Length: 295

v=0
o=UserA 2629668364 79131436 IN IP4 192.168.0.6
s=Session SDP
c=IN IP4 192.168.0.6
t=0 0
m=audio 46760 RTP/AVP 8 0 18 4 101
a=rtpmap:8 PCMA/8000
a=rtpmap:0 PCMU/8000
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=rtpmap:4 G723/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15

m=audio 46760 RTP/AVP 8 0 18 4 101

How to Solve this?

 

[IPOTS]

Why is this not more wide spread? I have a lot of customers using the J series phones without this issue?
Is it isolated to a certain firmware version? If so, if you downgrade to the previous version does it resolve the issue?

 

[IamaSherpa]

Hi @BrianCosta, excuse me for the delay, the IPO Release was 11.1.1.1.0 build 18, what we did in the meantime Avaya was releasing a new J100 firmware is commuting the phones in H.323

 

[vfotineas]

Hi All,
The latest update from Avaya is to perform the Upgrade of J Series Phones to firmware 4.1.1.0.7.
I will do it for some users tonight and I will inform you .

 

[vfotineas]

Hi All,
After the upgrade of J series phones to firmware 4.1.1.0.7 , the issue solved.

 

[BrianCosta]

@vfotineas: I received a message from Avaya regarding this and I did it and am waiting for an update from the customer on this, but thank you very much for this promising update.