I have a Partner ACS I beleive 6.0 I just installed a new phone into a noisy room I have noticed when I do a intercom +* + extension everything works. When I hang up the extension I called starts ringing.
Are you sure you are pressing Intercom first? If you lift the handset, it normally selects an outside line. If you then press a programmed button that dials Intercom+*+Ext. No, it will put that line on hold, and when you hang up, it will TRANSFER that line to the other extension.
Or set the Automatic Line Select to Intercom, Line 1, Line 2, etc.
User will be on Intercom when they lift the handset.
To make an outside call, press a line key or press 9
If they dial on-hook on the speakerphone, they are probably already pressing a line key (instead of Spkr) to get a line before dialing.
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