I'm running Call Manager 10.5, with UCCX 10.6
We act as a call center for hospitals around the country. Our agents conference the patient and hospital so the handoff is considered "warm".
One particular hospital in one particular state and city has complained of 3 second call delay (we don't have this problem anywhere else). By delay, I mean that agents, hospital and patients are talking over each other because the normal conversation cadence is 3 to 4 seconds behind.
So...I don't think it's our equipment, given the problem is confined to one area of area if the country. I think its either a carrier or the problem is on their end.
I'm going to open up a TAC with Cisco on this. That said, how would I "prove" that the delay is not coming from us? What logs can I pull from RTMT that would show delay? What would I look for? How would I find it?
Any links to information you know or other guidance would be appreciated.
We act as a call center for hospitals around the country. Our agents conference the patient and hospital so the handoff is considered "warm".
One particular hospital in one particular state and city has complained of 3 second call delay (we don't have this problem anywhere else). By delay, I mean that agents, hospital and patients are talking over each other because the normal conversation cadence is 3 to 4 seconds behind.
So...I don't think it's our equipment, given the problem is confined to one area of area if the country. I think its either a carrier or the problem is on their end.
I'm going to open up a TAC with Cisco on this. That said, how would I "prove" that the delay is not coming from us? What logs can I pull from RTMT that would show delay? What would I look for? How would I find it?
Any links to information you know or other guidance would be appreciated.