Vodavi XTS inskin Voicemail Reset

[Blackard]

Our voicemail system seems to have gotten out of sync or something with our system. When we try to access VM, it just rings and rings.

I know there is a reset button for this, and that has worked in the past. But, for the life of me I can't find the reset button. Where is it located?

And can I press said button without the entire system going through a reboot? Can I do it with people on the phone without interruption in service?

Thanks

 

[mforrence]

I'd do a soft reboot, which will interrupt call traffic. We've replaced several failed memory retention batteries recently - you'd be smart to make a backup before a hard reboot.

Mike Forrence

http://www.goteamvox.com

 

[Blackard]

How do I do a soft reboot vs a hard reboot?

 

[mforrence]

Flash 80, button 20

Mike Forrence

http://www.goteamvox.com

 

[Blackard]

Sorry for being dense...

But is the Flash 80, button 20 a soft reset, or a hard reset?

 

[mforrence]

Fl 80, button 20 = soft reset.
Pull AC power for fifteen seconds = hard reset.

Mike Forrence

http://www.goteamvox.com

 

[Blackard]

Oh yeah... hard reset will definitely wipe everything.

But the soft reset shouldn't clear everything out?

 

[mforrence]

IF memory retention battery is OK, system should recover just fine after hard reset (power cycle)
Soft reset (aka restart) is just that, a restart. There are separate commands to clear various aspects of the configuration.


Mike Forrence

http://www.goteamvox.com

 

[Blackard]

I can confirm that our memory retention battery is toast... but we do have an APC to help the system not go down in event of a power outage..

would the soft reset be the same as pressing the white reset button on the board itself?

 

[mforrence]

Button does the same - I just find the fl80/20 faster and more convenient. If you're going to keep that system, consider avoiding all of the hassle, and replace the memory retention battery.

Mike Forrence

http://www.goteamvox.com