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VMX 100 maintenance password reset
- Thread starter desteh1
- Start date
This is quite difficult unless you want to restore the database to default.
You need the systems diskettes and prompts diskettes and (best of all) DOS 5.0 PC to do the "rescue" job.
Best of all is to try the default psw's like: MAINT, ADMIN and REPORT.
If you can connect one port to an analog line and dial in from a modem and enter ###5, then the build in modem will startup. Then it is possible to see the s/w level etc.
Modem setup will be 1200 bps/ 7 bit / even / 1 stopbit.
///doktor
You need the systems diskettes and prompts diskettes and (best of all) DOS 5.0 PC to do the "rescue" job.
Best of all is to try the default psw's like: MAINT, ADMIN and REPORT.
If you can connect one port to an analog line and dial in from a modem and enter ###5, then the build in modem will startup. Then it is possible to see the s/w level etc.
Modem setup will be 1200 bps/ 7 bit / even / 1 stopbit.
///doktor
- Thread starter
- #4
Hi,
of course we tried the default passwords, MAINT,REPORT,....
but no one is the right one. The software is 7.1.4
Can you please explain how the procedure looks like to reset the password.
The maintenance application we are using is VMX CAT.
Best regards
Stefan
of course we tried the default passwords, MAINT,REPORT,....
but no one is the right one. The software is 7.1.4
Can you please explain how the procedure looks like to reset the password.
The maintenance application we are using is VMX CAT.
Best regards
Stefan
Continued...
To do this you need the VMX-CAT s/w and 1 diskette with release 7.1.4 and also local/English language (6-7 disks).
Then you start up your PC running 38400 bps / 7 bits /Even Parity and One stopbit. After approx.2 hours all data has been transferred to the VMX-100.
You should choose new default system as the software you will transfer, no back-ups chosen (or you will need to have the password for that back-up!)
Hereafter you will be able to logi with MAINT.
(This procedure formats the HDD and let new s/w be put on the HDD).
///doktor
To do this you need the VMX-CAT s/w and 1 diskette with release 7.1.4 and also local/English language (6-7 disks).
Then you start up your PC running 38400 bps / 7 bits /Even Parity and One stopbit. After approx.2 hours all data has been transferred to the VMX-100.
You should choose new default system as the software you will transfer, no back-ups chosen (or you will need to have the password for that back-up!)
Hereafter you will be able to logi with MAINT.
(This procedure formats the HDD and let new s/w be put on the HDD).
///doktor
tomthevillain
Technical User
ChuckRCT mentioned that Avaya used to take care of this for a fee back when it was a supported product, but you can still get an Avaya service-provider to help you out with it. Ours took care of a similar problem for us just a few months ago, if you want to try them. 858-272-8900. I think they're called Tristar.
Sorry I couldn't be of more help.
Sorry I couldn't be of more help.
- Thread starter
- #8
Hi Doctor,
i`m in doubt that i do the right procedure.
Can you explain in detail what i have to do.
The VMXCAT application, the release 7.1.4 and the German prompts are at my PC. Also i have all required diskettes.
Doctor, you wrote: choose new default system as the software you will transfer.
At the cat software there is no entry such as default system.
Can you please help once again?
Br Stefan
i`m in doubt that i do the right procedure.
Can you explain in detail what i have to do.
The VMXCAT application, the release 7.1.4 and the German prompts are at my PC. Also i have all required diskettes.
Doctor, you wrote: choose new default system as the software you will transfer.
At the cat software there is no entry such as default system.
Can you please help once again?
Br Stefan
If you start up CAT, and have all your native prompts, then go to Restore -> Select System Disk.
This will foramt the old HDD and install new s/w (7.1.4) and language prompts.
The VMX will loose all database, recording etc.
Choose a back-up with known or NO password.
This will install the VMX with s/w 7.1.4 , your native language and a back-up (or a template) with no password.
The deafult password will be MAINT for the higest account.
///doktor
This will foramt the old HDD and install new s/w (7.1.4) and language prompts.
The VMX will loose all database, recording etc.
Choose a back-up with known or NO password.
This will install the VMX with s/w 7.1.4 , your native language and a back-up (or a template) with no password.
The deafult password will be MAINT for the higest account.
///doktor
///doktor
You could try to load the System Configuration (Preload).
This sould just install an empty data base.
Your folder on the PC should have at least one costimer back-up installed. Just make a folder under c:\VMXCAT\ named SN123456.100. Then it will work.
///doktor
This sould just install an empty data base.
Your folder on the PC should have at least one costimer back-up installed. Just make a folder under c:\VMXCAT\ named SN123456.100. Then it will work.
///doktor
Sorry! To do this you need the password.
The only way is to Restore the system Disk A.7.1.4.
This sould just install an empty data base.
Still you need to do this:
Your folder on the PC should have at least one costumer back-up installed. Just make a folder under c:\VMXCAT\ named SN123456.100. Then it will work.
The folder can just be empty.
///doktor
The only way is to Restore the system Disk A.7.1.4.
This sould just install an empty data base.
Still you need to do this:
Your folder on the PC should have at least one costumer back-up installed. Just make a folder under c:\VMXCAT\ named SN123456.100. Then it will work.
The folder can just be empty.
///doktor
My folders on my pc:
C:\VMXCAT>
RL060103.100
RL060205.100
RL070104.100
SN123456.100
And the native prompts also.
When you begin the data transfer set the data speed to 38400.
A "crossed" serial cable should be used (TX->RX, and RX->TX)
Test this cable while trying to log on to the serial port of the VMX named TERM1.
Then begin to Restore the system Disk A.7.1.4.
If the procedure is running OK, you are prompted for
switching the VMX-100 OFF, and later ON.
Hereafter you are prompted for the 1 or 2 prompt sets that should be installed.
1 set of promts almost "eat" one hour of the "voice / messaging time" from the HDD.
I can also help you with other AVAYA/OCTEL 200/300 (Serenade) indtallations or maintenance, if needed.
///doktor
C:\VMXCAT>
RL060103.100
RL060205.100
RL070104.100
SN123456.100
And the native prompts also.
When you begin the data transfer set the data speed to 38400.
A "crossed" serial cable should be used (TX->RX, and RX->TX)
Test this cable while trying to log on to the serial port of the VMX named TERM1.
Then begin to Restore the system Disk A.7.1.4.
If the procedure is running OK, you are prompted for
switching the VMX-100 OFF, and later ON.
Hereafter you are prompted for the 1 or 2 prompt sets that should be installed.
1 set of promts almost "eat" one hour of the "voice / messaging time" from the HDD.
I can also help you with other AVAYA/OCTEL 200/300 (Serenade) indtallations or maintenance, if needed.
///doktor
Finally I found my old PC with all the VMX software.
To be able to reset the password you need:
CAT s/w, VMX-100 s/w (7.1.4), a natiive or English prompt set (PRMXXX7D) and a wellkown back-up (with a kown password).
Installing all this on C:\VMXCAT gives you a folder like this:
c:\VMXCAT\
14-03-2009 20:36 6 CAT.CFG
28-04-1993 16:48 254.043 CAT.EXE CAT program ver. 1.44
05-07-1990 17:10 498 CAT.HLP
14-03-2009 20:35 354 CAT.LOG
05-07-1990 17:10 203 LOGDOSAV.BAT
12-09-1991 16:57 916 LOG_DEL.BAT
12-09-1991 16:57 694 LOG_DIR.BAT
12-09-1991 16:57 831 LOG_PRNT.BAT
12-09-1991 16:57 796 LOG_SAVE.BAT
12-09-1991 16:57 872 LOG_SHOW.BAT
12-09-1991 17:36 1.206 SET_EXT.BAT
14-03-2009 20:09 43 SYSINFO.VMX
12-09-1991 18:47 1.690 SYS_BACK.BAT
12-09-1991 18:50 709 SYS_DEL.BAT
23-01-1992 14:51 3.042 SYS_REST.BAT
14-03-2009 20:33 <DIR> PRMXXX7D.100 Native language XXX
14-03-2009 20:33 <DIR> PRMENG7W.100 English prompts
14-03-2009 20:33 <DIR> RL060103.100 s/w for VMX-100 rel 6.1.3
14-03-2009 20:33 <DIR> RL060205.100 s/w for VMX-100 rel 6.2.5
14-03-2009 20:33 <DIR> RL070104.100 s/w for VMX-100 rel 7.1.4
14-03-2009 20:35 <DIR> SN123456.100 Back-up for S/N 123456
14-03-2009 20:33 <DIR> SN123457.100 Back-up for S/N 123457
When all this is OK, just follow these instructions:
(HELP can also be found in the CAT program - check the field to the upper left after pressing ALT):
When you begin the data transfer set the data speed to 38400.
A "crossed" serial cable should be used (TX->RX, and RX->TX)
Test this cable while trying to log on to the serial port of the VMX named TERM1.
Then begin to Restore the system Disk A.7.1.4.
If the procedure is running OK, you are prompted for
switching the VMX-100 OFF, and later ON.
Hereafter you are prompted for the 1 or 2 prompt sets that should be installed.
1 set of promts almost "eat" one hour of the "voice / messaging time" from the HDD.
I can also help you with other AVAYA/OCTEL 200/300 (Serenade) indtallations or maintenance, if needed.
///doktor
To be able to reset the password you need:
CAT s/w, VMX-100 s/w (7.1.4), a natiive or English prompt set (PRMXXX7D) and a wellkown back-up (with a kown password).
Installing all this on C:\VMXCAT gives you a folder like this:
c:\VMXCAT\
14-03-2009 20:36 6 CAT.CFG
28-04-1993 16:48 254.043 CAT.EXE CAT program ver. 1.44
05-07-1990 17:10 498 CAT.HLP
14-03-2009 20:35 354 CAT.LOG
05-07-1990 17:10 203 LOGDOSAV.BAT
12-09-1991 16:57 916 LOG_DEL.BAT
12-09-1991 16:57 694 LOG_DIR.BAT
12-09-1991 16:57 831 LOG_PRNT.BAT
12-09-1991 16:57 796 LOG_SAVE.BAT
12-09-1991 16:57 872 LOG_SHOW.BAT
12-09-1991 17:36 1.206 SET_EXT.BAT
14-03-2009 20:09 43 SYSINFO.VMX
12-09-1991 18:47 1.690 SYS_BACK.BAT
12-09-1991 18:50 709 SYS_DEL.BAT
23-01-1992 14:51 3.042 SYS_REST.BAT
14-03-2009 20:33 <DIR> PRMXXX7D.100 Native language XXX
14-03-2009 20:33 <DIR> PRMENG7W.100 English prompts
14-03-2009 20:33 <DIR> RL060103.100 s/w for VMX-100 rel 6.1.3
14-03-2009 20:33 <DIR> RL060205.100 s/w for VMX-100 rel 6.2.5
14-03-2009 20:33 <DIR> RL070104.100 s/w for VMX-100 rel 7.1.4
14-03-2009 20:35 <DIR> SN123456.100 Back-up for S/N 123456
14-03-2009 20:33 <DIR> SN123457.100 Back-up for S/N 123457
When all this is OK, just follow these instructions:
(HELP can also be found in the CAT program - check the field to the upper left after pressing ALT):
When you begin the data transfer set the data speed to 38400.
A "crossed" serial cable should be used (TX->RX, and RX->TX)
Test this cable while trying to log on to the serial port of the VMX named TERM1.
Then begin to Restore the system Disk A.7.1.4.
If the procedure is running OK, you are prompted for
switching the VMX-100 OFF, and later ON.
Hereafter you are prompted for the 1 or 2 prompt sets that should be installed.
1 set of promts almost "eat" one hour of the "voice / messaging time" from the HDD.
I can also help you with other AVAYA/OCTEL 200/300 (Serenade) indtallations or maintenance, if needed.
///doktor
- Thread starter
- #15
Hi Doctor,
the last two days i did the procedure you decribed several times but the result is always the same. IllEGAL PASSWORD.
The folder at my PC looks like as your description, except the files SYS_... are not available. But for me this files are not necessary for the restore procedure. Please correct me if it is wrong.
Before i starting the restore i have copieed a known backup from another system at the folder SN114250.100 ( This is my system id i want to restore ).
After that i have start the restore process SYSTEM DISK 7.1.4 and choose the appropriated language prompts.
The restore finished without any error but when i enter the known password the system prompt ILLEGAL PASSWORD.
Any hints what i have to do next.
Br Stefan
the last two days i did the procedure you decribed several times but the result is always the same. IllEGAL PASSWORD.
The folder at my PC looks like as your description, except the files SYS_... are not available. But for me this files are not necessary for the restore procedure. Please correct me if it is wrong.
Before i starting the restore i have copieed a known backup from another system at the folder SN114250.100 ( This is my system id i want to restore ).
After that i have start the restore process SYSTEM DISK 7.1.4 and choose the appropriated language prompts.
The restore finished without any error but when i enter the known password the system prompt ILLEGAL PASSWORD.
Any hints what i have to do next.
Br Stefan
joeOctel
Technical User
- Feb 11, 2005
- 101
I personally don't think restoring the system disk process will alter the passwords, but that is just my opinion. The password is stored in the OCC chip like on the Octel 200 /300 and doing a restore on those systems never changed the passwords.
Chuck
RCT Technologies
Chuck
RCT Technologies
- Thread starter
- #18
I am sorry to say that it is not possible. I looked through my notes, and found out that I used to ask OCTEL this question. They could swap the OCC to a new one or logon with a special password to reset the OCC. But as they demanded a fee, I just swapped the OCC from a VMX-100, that we used for spare parts.
Did you get any faults in lhe alarm list after swapping the OCC? Try @L H. I did get some faults, and had to do a RECOMB (RECOMBINE) to get the data from the OCC transferred to the HDD.
///doktor
Did you get any faults in lhe alarm list after swapping the OCC? Try @L H. I did get some faults, and had to do a RECOMB (RECOMBINE) to get the data from the OCC transferred to the HDD.
///doktor
- Thread starter
- #20
Hi doctor, that sounds not good. However, thank you very much for your support.
PS: After changing the OCC chip i got a feature license alarm but i have solved it with the command RESTO. ( RESTO transfers information from the OCC to the HDU.
Br Stefan
PS: After changing the OCC chip i got a feature license alarm but i have solved it with the command RESTO. ( RESTO transfers information from the OCC to the HDU.
Br Stefan
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