VMS Answers inconsistently 1

[dlevasseur]

Here is our setup:

5-Slot Partner R7
Slot1: 308ec Extensions 19-26 (no R# specified)
Slot2: 308ec Extensions 27-34 (R3.0 Module)
Slot3: Avaya Parner ACS Extensions 10-18 (Processor Module 509)
Slot4: 308ec Extensions 35-42 (R3.0 Module)
Slot5: Partner Messaging (VMS R1 Module)

The problem is the VMS system picks up inconsistently. Sometimes it picks up immediately, sometimes it takes 3-10 rings for it to answer.

If I press int. 777 the same consistency happens, sometimes VMS doesn't seem to pick up at all. VMS Auto Answer acts the same way.

What I have done:
Assigned all extensions to Auto VMS Cover "Assigned"
Set VMS Cover rings to 3
Added Extensions 44,45,46,47 to hunt group 7 (Correct according to the manual I have)

I'm lost as to what else to do. My co-workers are aggravated and there isn't a service company on this side of the entire state.

Any Ideas?

 

[TouchToneTommy]

The voice mail ports on the Partner Messaging are the FIRST ports on the card, so in your configuration that is 43, 44, 45, and 46 (assuming a 4-port licence card).

Change that, and also make sure NO other extensions are in Hunt Group 7, and that should solve your problem.

Since the group is Circular, calls are being directed to extensions that are not voice mail ports, ringing there for 3 rings, then moving to the next extension in the group, until finally reaching a real voice mail port. Subsequent calls will find a VM port, until the hunt gets back to the incorrect extensions.

 

[dlevasseur]

I should have mentioned this, but I have also tried assigning 43,44,45,46 and this had the same affect. After reading though the manual I have it had my exact card configuration and showed 44,45,46,47 to be the correct ports.

The system was bought before my arrival, is there any way to find out if ours is a 2 or 4 port license? Originally there were only 2 ports assigned to hunt 7 so should I assume it is only a 2 port? Does having the possibly unlicensed ports assigned maybe cause this?

 

[Taz666_imported]

dlevasseur,

You are one port off on the Voice Mail programming, the first extension for a 4 –port system, port 1 would be assigned to extension 43.

 

[allisland]

If you have a 2 port lic card then your correct exts are 43 and 44 remove any other exts from hg7

 

[dlevasseur]

Thanks everyone for the help. Slowly I have begun to not trust what is in these manuals. I also dug up a really old email that states our system is only a 2 license so I assigned 43 & 44 and now the mail system picks up as it should.

This forum is great, I'll have to hang out here more often!

 

[kyleman52]

When I set up a Voice Mail system I like to assign all of the stations that are in the hunt group to a spare button on a set as a busy lamp i.e 43, 44, etc.

Then call the Voice Mail system from that set and watch each light representing each extension in the hunt group light as it's being used.

After testing then remove the busy lamps.

It's a sure way to see which stations in the hunt group is working properly.

 

[skip555]

I just dial the vm icm numbers and be sure they answer

icm 43 , 44 etc

 

[Dexman]

It would be difficult for the manuals to cover every single possible configuration. Once a method for counting out which ports should be assigned to Hunt Group #7 has been established the need to refer to that part of the manuals greatly diminishes.

If it ain't broke, I haven't fixed it yet.

 

[Westi]

and if you assign 4 ports to a 2 port voicemail you can NOT blame the manual for it, also if you assign ext. 44-47 and say it is right and the actual starting extension is 43 then you have not read the manual entirely or didn't understand it.
The Partner manual IS crap, I have read a lot of different manuals from different manufacturers over the last 24 years and this is one of the worst, but nevertheless it doesn't lie, it just won't make it easy to understand and sometime logical process of elimination is better then trying to find a step by step instruction in a manual.

Joe W.

FHandw., ACS

If you can't be good, be good at it!