VMPRO sounds cuts out. 1

[nhmarkb]

Installed a new IP500 V2 6.0 (14)
With a new dell Win 7 Pro vmpro 6.0 (22)
When customer is mail box randomly as you are listing either on speaker or handset or listening to a message left or even the prompts from the system the sound just cuts out you stay connected if you wait long enough the sound comes back. if it cuts out when you are listening to a msg if you hit 5 and back up a few sec it will play more.
Reloaded Vm pro even had 6.0 (44) first. Did a uninstall and went with the (22) just to see if its the copy i had was bad. same thing bith Vers. To save time yes after uninstall I did reboot. Fire wall is off and service diable.
All virus was removed. system is not on Lan plug direct to each other. I left site scratching my head. next step I am looking at is swap out the Dell comp. as per tech support.

Anyone run in to this?

thanks Mark

 

[amriddle01]

Never seen this one, try it quickly loaded onto another PC just to test, I imagine it is the pc

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

"I'm just off to Hartlepool to buy some exploding trousers

 

[Bas1234]

Could try to play with "Autonegotiatio" on the Dell.

Try 100Mb Full or Half DP

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged
___________________________________________

 

[TomMills]

had this before when the lan port on the ipo was on it's way out. Log into phone manager or SSA and leave it for a bit, see if it drops connection.

ended up swapping the unit out. that was on a %00 though, not a V2

http://www.twitter.com/tem1985

ACSS-SME
fo shizzle ma nizzle.

 

[nhmarkb]

I will look at Autonegotiatio on the dell never looked at this in the past. looks like a new comp is going to put in today. Thanks for the feed back..

 

[hairlessupportmonkey]

Dell + Gigabit + Auto Negotiation + 100Mbit LAN = BAD.

 

[nhmarkb]

End result replaced the Dell comp still same problem ended up replacing the Ip office no issues now. Thanks for all the input.

 

[amriddle01]

Tom had it nailed, there really is a first time for everything

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

"I'm just off to Hartlepool to buy some exploding trousers

 

[CarGoSki]

Nicely used hammer. I suppose your scalpel was lost?

 

[nhmarkb]

Well he was on the right path. I swapped both lan ports and same issue. The connection to manager never failed. Support thought is was somthing with data flow?? ( I think that means Hey I have no clue lets replace the unit.)
But this site is great thanks for the help.

 

[hairlessupportmonkey]

I think its Flow Control.

http://en.wikipedia.org/wiki/Flow_control

 

[TomMills]

Tom had it nailed, there really is a first time for everything"

poke it

I did exactly the same tbh, moved from lan1 to lan2 to monitor it, lasted about a week before they both crapped out. never had any issues using manager, but a few days into troubleshooting they decided to tell me that phone managers were also dropping out all the time.... that's when the penny dropped.

http://www.twitter.com/tem1985

ACSS-SME
fo shizzle ma nizzle.

 

[ChrisKelly304]

Did you get this issue fixed? I am having the same issue and have been for 8 months. I have tried everything flow control new unit etc. Nothing works. There is no flow control issue if I move the OS back to version 5 it works.

Thanks

Chris