VMPro Services stopping

[jgrove03]

I have an IP Office 500 that is running 4.1.12 manager and 4.1.40 VM. The services are stopping and I'm getting an application error. Here is the error

Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1004
Date: 4/8/2009
Time: 4:54:06 AM
User: N/A
Computer: VMAIL
Description:
Faulting application vmprov5svc.exe, version 4.1.40.0, faulting module msvcr80.dll, version 8.0.50727.762, fault address 0x000046b4.

For more information, see Help and Support Center at

http://go.microsoft.com/fwlink/events.asp.

Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 76 6d 70 ure vmp
0018: 72 6f 76 35 73 76 63 2e rov5svc.
0020: 65 78 65 20 34 2e 31 2e exe 4.1.
0028: 34 30 2e 30 20 69 6e 20 40.0 in
0030: 6d 73 76 63 72 38 30 2e msvcr80.
0038: 64 6c 6c 20 38 2e 30 2e dll 8.0.
0040: 35 30 37 32 37 2e 37 36 50727.76
0048: 32 20 61 74 20 6f 66 66 2 at off
0050: 73 65 74 20 30 30 30 30 set 0000
0058: 34 36 62 34 46b4

It just stopped again and I got a new error

Event Type: Error
Event Source: .NET Runtime 2.0 Error Reporting
Event Category: None
Event ID: 1000
Date: 4/9/2009
Time: 8:54:25 AM
User: N/A
Computer: VMAIL
Description:
Faulting application vmprov5svc.exe, version 4.1.40.0, stamp 47e26de8, faulting module vmprov5svc.exe, version 4.1.40.0, stamp 47e26de8, debug? 0, fault address 0x00320ffc.

For more information, see Help and Support Center at

http://go.microsoft.com/fwlink/events.asp.

Data:
0000: 41 00 70 00 70 00 6c 00 A.p.p.l.
0008: 69 00 63 00 61 00 74 00 i.c.a.t.
0010: 69 00 6f 00 6e 00 20 00 i.o.n. .
0018: 46 00 61 00 69 00 6c 00 F.a.i.l.
0020: 75 00 72 00 65 00 20 00 u.r.e. .
0028: 20 00 76 00 6d 00 70 00 .v.m.p.
0030: 72 00 6f 00 76 00 35 00 r.o.v.5.
0038: 73 00 76 00 63 00 2e 00 s.v.c...
0040: 65 00 78 00 65 00 20 00 e.x.e. .
0048: 34 00 2e 00 31 00 2e 00 4...1...
0050: 34 00 30 00 2e 00 30 00 4.0...0.
0058: 20 00 34 00 37 00 65 00 .4.7.e.
0060: 32 00 36 00 64 00 65 00 2.6.d.e.
0068: 38 00 20 00 69 00 6e 00 8. .i.n.
0070: 20 00 76 00 6d 00 70 00 .v.m.p.
0078: 72 00 6f 00 76 00 35 00 r.o.v.5.
0080: 73 00 76 00 63 00 2e 00 s.v.c...
0088: 65 00 78 00 65 00 20 00 e.x.e. .
0090: 34 00 2e 00 31 00 2e 00 4...1...
0098: 34 00 30 00 2e 00 30 00 4.0...0.
00a0: 20 00 34 00 37 00 65 00 .4.7.e.
00a8: 32 00 36 00 64 00 65 00 2.6.d.e.
00b0: 38 00 20 00 66 00 44 00 8. .f.D.
00b8: 65 00 62 00 75 00 67 00 e.b.u.g.
00c0: 20 00 30 00 20 00 61 00 .0. .a.
00c8: 74 00 20 00 6f 00 66 00 t. .o.f.
00d0: 66 00 73 00 65 00 74 00 f.s.e.t.
00d8: 20 00 30 00 30 00 33 00 .0.0.3.
00e0: 32 00 30 00 66 00 66 00 2.0.f.f.
00e8: 63 00 0d 00 0a 00 c.....


I have reinstalled the vm twice. Any ideas?

 

[Bas1234]

IP500 ver 4.1.12?!

First upgrade the IP500 to 4.2.14 and VMPro to 4.2.27.

I think your problems will be solved then.

___________________________________________
It works! Now if only I could remember what I did...
___________________________________________

 

[Bas1234]

ps. Are you using RemoteDesktop on the VMPro PC?
Better install

http://www.realvnc.com

or use Remote desktop
-console.

Start > Run > typ mstsc -console

___________________________________________
It works! Now if only I could remember what I did...
___________________________________________

 

[jgrove03]

I did upgrade to the newest versions and it caused my PRI to not be able to make outbound calls, which was a know issue with the first 4.2 and was suppose to be fixed in the new 4.2 but I had the same problems so I had to downgrade them to 4.1.40 so an upgrade is not really an option at this point

 

[jgrove03]

I'm using remote desktop to access the system.

 

[Bas1234]

Then upgrade and have a look in this thread;

http://www.tek-tips.com/viewthread.cfm?qid=1541739&page=1

___________________________________________
It works! Now if only I could remember what I did...
___________________________________________

 

[jgrove03]

Yeah that did nothing and I'm was on 4.2.14 which is suppose to have the fix in it....I also tried the No User thing and it did nothing.....my is currently with Avaya tier 4 with no results

 

[Bas1234]

Tried to disable Firewall/Virusscanner?

___________________________________________
It works! Now if only I could remember what I did...
___________________________________________

 

[jgrove03]

Yes it is a huge network and firewall is first thing i disable....no virus scans and the power is not set to ever go down....I have the recovery on the service setup as restart services, resart services, reboot computer.

 

[Bas1234]

In your other thread i've read that you're using XP Professional?

Does it have SP2 or SP3? SP1 won't work.,

___________________________________________
It works! Now if only I could remember what I did...
___________________________________________

 

[jgrove03]

it is SP2

 

[Bas1234]

I think the best thing to do is;

Uninstall VMPro, .NET X.X, reboot the XP machine

Rename the Voicemail Pro Map in C:\Program Files\Avaya\IP Office\Voicemail Pro

Then reinstall VMPro.

___________________________________________
It works! Now if only I could remember what I did...
___________________________________________

 

[tlpeter]

Do you happen to have a Pri 60 card ?
If yes then set the sync on the first Pri off and turn it on on the second Pri

ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[jgrove03]

I have a 30

 

[tlpeter]

What do you see in monitor ?

ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[jgrove03]

Nothing that makes any sense

 

[intrigrant]

Maybe not to you.....hehe

On the c:\ root of the VM PC you will find a file called DbgOut.txt and is 4 mb in size.
That file contains all error information of the VM Pro service. It may be helpfull to take a look.