VMPro Personal Options Menu not committing changes to IP Office 500 V2

[watt14]

Hello All,

Long time reader, first time poster. I've got a client with an IP Office 500 V2 system and have tried working with three Avaya dealers to resolve this issue. In 2020 the client had a IPO 402 that died and they had a IPO 500 V2 installed as a replacement. The configuration was restored and the Voicemail Pro stayed the same. The IPO 500 V2 is at revision 8.1(95) as it was purchased years earlier as a standby spare. Everything is working perfectly except for the Play Configuration Menu/Personal Options Menu that various departments were using to change their on-call forwarding numbers.

The menu plays and interacts just like it should. It will even read back the currently call forwarding number saved in IPO. Now here is where it gets weird. If you choose the option to change the forwarding number or toggle the Call Forward Unconditional, it confirms that the change is made. It will even read back the new number if you hang up and call back in. Unfortunately, those changes are never committed to the IPO configuration.

Has anyone encountered this? The audit log in Voicemail Pro logs the changes, but I don't see anything in the System Monitor that would indicate that Voicemail Pro was trying to send changes to the IPO.

Thank you in advance for any help you can offer.

 

[snowman50]

So are you saying this hasn’t worked since 2020.
Or has this just stopped working.
Are you saying the call forwarding doesn’t work

What version of voicemail pro is it.
Is it the same version as the ipo.

Is it set to intuity mode.

Have you closed the manager programme down…don’t leave it open or you won’t see the changes

Are you opening a fresh session on the ipo to see the changes.

 

[watt14]

Hey snowman50,

Correct, it hasn't worked since the IPO 500V2 was installed, but we have worked around it by using a desk phone to allow users to set the forwarding while in the office or call us to change the forwarding number if no one is at the office to do it in person. We have tried working with various Avaya partners but they either never get back to us or spend hours with no resolution.

The VMPro is the exact same release as the IPO, 8.1 and it is in Intuity mode. I've tried IP Office mode with no change.

Each time we test, we leave manager closed and pull up the configuration fresh after we hang up from the Personal Options Menu.