VMPRO folder 1

[dbomb01]

I deleted one of the folder for one extension, I deleted the extension and recreated it and the folder is not beign created, When ever I call the users I get the voicemail prompt but he doesnt get any voicemails. is there a specific way to recreate those mailboxes folders located in \Avaya\IP Office\Voicemail Pro\VM\Accounts

 

[disturbedone]

Delete the user, save, recreate the user, restart the VMPro services and it will contact the IP Office and create all the mailboxes it needs.

 

[dbomb01]

Also, do you know how it keeps track of voicemails. Forexample can I just create a wav file rename it to the next number and stick it in someones voicemail folder. btw I tried it and it didnt work thats why im asking .

thankx

 

[disturbedone]

No you can't, as you've found. There's a text file in the User's folder with details of the file names, number of new/old/saved messages etc. You can muck around with these and it will recognise the file you've put in there - I'm pretty sure I've done it before a while ago but don't have access to systems anymore to try it now.

 

[kristiandg]

You don't have to delete/recreate the user. If you just restart the VMPro Service (and the DB Service), VMPro will contact the PBX and get the user/group list, then create the necessary folders for those users. I would delete the one you manually created before doing this.

Kris

 

[dbomb01]

Thanks that worked perfect.