VMPRO - doubt about Whisper Action

[wfranklin]

Hi guys,

Well, I need of the feature that to do the "Whisper". I saw this feature on VMPRO, but I cannot to do this.

I need basically that the "Whisper" happen before the agent talk to the client.

Why this:

The costumer have 2 trunks, and he needs to know from where the calls came.

Ex.:I dialed 1234-5678 - This is a FREE number for the client, do you know? But my customer paid some (MUCH) money for this. So, if he know that call is provided this trunk, when agent off hook the phone, show the annuncement "FROM FREE NUMBER" for to AGENT. The agent collect the phone number (client) and then to call for him with other trunk group.

Who works with CM (Communication Manager) I need a feature on VDN "VDN of Origin Annc. Extension*" . I know how to do this on Communication Manager, but w/ IP Office I'm having some problems. Because I configured this, but when I called for the number... ME, that I am the CALLER hear the annoucement and not the Agent !

Its confuse? If Yes I'm sorry, I try explain more better!

 

[intrigrant]

I don't really understand what you want but I'll give it a shot:
You want a agent to call back a caller who called the toll free number instead of answering the call coming in on the toll free line?
use the whisper action without recording and in the Description field fill in (without the leading and trailing quotes ) "Toll Free call from $CLI"
Then if the phone rings it will show the CLI of the caller on the display.
What if the caller calls from a PBX which sends out only one number for all extensions, how do you know who called?
Ans what about callers not sending a CLI?
You'd better write a script answering the toll free call and tell the caller it is very busy and ask them to leave their number, store it in a user var and use the post dial action to ring a agent and when he/she answers the call then VM will call the number the customer has entered.
Never tested something like that but it must be possible to build.

 

[wfranklin]

Hi Intrigant

Sorry for my confusion... I dont really explain that I need rs.

So, I can do this very easily... needed give me a wav file sound before the call be transfered for the agent.

I configured how as follows:

https://www.dropbox.com/s/9k4yb7qrutiysmk/whisper.rar

Regards