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Extra VMPro channels cost an arm and a leg.
In many cases 4 ch is enough, but every now and then it goes into congestion.
Here's how you cheat that if you're using an IVR(AA) in front:
On the IPO:
- Make a HG "ReliefHG", Sequential, tick 1st. Announcement 5 sec, Repeat, Ringing, VM off.
- ICR Destination: "VM:IVR" and fallback "ReliefHG"
In VMPro Client:
- Add Queued module to the ReliefHG, then put in a Transfer Action to the IVR module, in this format VM:IVR
That's it!
If all VM ch are busy, calls will be placed in a holding area (the ReliefHG) and every 5th sec it will try to feed the calls back in to the IVR module.
Have a nice day![[bigsmile] [bigsmile] [bigsmile]](/data/assets/smilies/bigsmile.gif)
Kind regards
Gunnar
_______
B.U.B.F
In many cases 4 ch is enough, but every now and then it goes into congestion.
Here's how you cheat that if you're using an IVR(AA) in front:
On the IPO:
- Make a HG "ReliefHG", Sequential, tick 1st. Announcement 5 sec, Repeat, Ringing, VM off.
- ICR Destination: "VM:IVR" and fallback "ReliefHG"
In VMPro Client:
- Add Queued module to the ReliefHG, then put in a Transfer Action to the IVR module, in this format VM:IVR
That's it!
If all VM ch are busy, calls will be placed in a holding area (the ReliefHG) and every 5th sec it will try to feed the calls back in to the IVR module.
Have a nice day
![[bigsmile] [bigsmile] [bigsmile]](/data/assets/smilies/bigsmile.gif)
Kind regards
Gunnar
_______
B.U.B.F
