VMPro CCR reporting

[Pearlios]

Hi again,

I was wondering if this was a limitation of VMPro.
I am only able to get one report from the following scenario.

A caller in a queue is being cycled through different hold music ( to not bore them ).
At each hold music, I have set them to report if the action if playing.
This way I can see how many times a certain hold music was played ( no idea what for yet)

At the moment, I would only get 1 report, and that is the one the call has dropped from.
The SQL database log does not seem to be collecting the whole sequence.

Is it because they overwrite the same entry in the sql database instead of making a new entry?

 

[tlpeter]

Voicemail reports for a queue do not work anymore.
This only worked till 6.1
But Avaya keeps telling me that this never worked at all.


BAZINGA!

I'm not insane, my mother had me tested!

 

[Pearlios]

How interesting. I will run a test when i get some free time and see what happens .

But I can say at the moment is that you can get one report from the queue.
I was thinking it would not work since it's sort of 'not part of Voice mail'.
VM port licenses aren't used up if you are in the queue.

I had another idea to try and use VBA or the inbuilt database thingy to insert more data but not sure how to go about it.
Tried using vba before and nothing worked .