EAdams2009
IS-IT--Management
We built a Auto Attendant module with a option "hit 2 to..." and had it go to a extension (34215). The person over the group that takes care of that particular option wants me to change the destination from a extension to a group (34771). I took out the extension # and put in the group extension number and got a busy tone when selecting that option. Is there something special I need to do that is different for a Group extension than a User extension?