VMPro and ContactStore

[TomasBill22]

Hello ...

I have Configure a Module on VMPro for HotLine, Customer hear a message and leave a msg on MailBox.
On VMPro : Start Point >> Menu >> Leave Voicemail.
On Manager: Hunt Group (666) >> Voicemail On
ICR >> VM:HotLine
On Hunt Group Voice Recording tab : Record Inbound : On
Recording(Auto): I try Voice Recording Library and MailBox ( When MailBox set to 666)
Auto Record Calls: External and Internal
On Incoming Call Route Voice Recording tab : Record Inbound : On
Recording(Auto): I try Voice Recording Library and MailBox ( When MailBox set to 666)

Now when I make a Call to the HotLine and Leave a Msg I Can't see it on the ContactStore Search and Play (Not Recorded)
Via Short Code I can here the Msg.

Why I the voice not recorded on ContactStore ???

Regards

 

[smokinjoe2938]

that's because it went into a mailbox instead of a live person answering the call, add a member to the hunt group and then call it and have the person answer the call then it should be in there.

ACSS-SME,ACSS Avaya Aura Session Manager and System Manager,ACSS Avaya Scopia Solution,ACSS Avaya one-X UC Soft Clients,ACSS Avaya Session Border Controller, ACSS Avaya Aura Messaging,
ACSS Avaya Aura Call Center Elite, ACSS Avaya Aura CM and CM Messaging,ACIS Avaya Aura CM and CM Messaging, ACIS SME, ACIS Avaya CM 5.2.1

 

[TomasBill22]

Hi ...

I have a Live Person on the Hunt Group
Tha Idea that a Caller directly leave a Msg when hearing the tone.

Regards

 

[amriddle01]

People leaving voicemails do not go into contact store, it's for call recordings, so only calls that are answered go into Contact store

 

[smokinjoe2938]

exactly as I told him lol

ACSS-SME,ACSS Avaya Aura Session Manager and System Manager,ACSS Avaya Scopia Solution,ACSS Avaya one-X UC Soft Clients,ACSS Avaya Session Border Controller, ACSS Avaya Aura Messaging,
ACSS Avaya Aura Call Center Elite, ACSS Avaya Aura CM and CM Messaging,ACIS Avaya Aura CM and CM Messaging, ACIS SME, ACIS Avaya CM 5.2.1

 

[amriddle01]

I know, some people need to be told the same thing in slightly different ways and /or by different people before they believe/understand

 

[TomasBill22]

Hi ...

Is there any updates ???
I try Embedded Voicemail, the same thing disconnected when set the ICLID.
Is this need more VM Resources?
I have a a VMPro (4 Ports), RCC, ContactStore

Thanks.

 

[tlpeter]

Are you just ignoring the answers?
It is not possible as a voicemail message is not a call that is recorded period.

BAZINGA!

I'm not insane, my mother had me tested!