VMPro and CallerID

[TomasBill22]

Hi ...

I face a Problem with Analog Trunk and VMPro.
In Analog Options when set the Trunk Type to Loop Start ICLID, and set the ICR to be answered by VMPro, when calling the number the VMPro disconnect the call, when monitior this case on system status found that the call is still connect to VMPro.
If I change the Trunk Type to Loop Start, the VMPro answers tha calls and no problem occur, the problem is that I have a RCC and the CLID is important for reporting.
Is there any changes that I can to do in the Analog Trunk > Analog Options to solve this problem ???

Thank you

 

[vtphoneguy]

Have you tried to run the Automatic Balance Impedance Match on each trunk?

 

[Telecomboy]

What release IPO and what type of card are the analog trunks on (combo card, 4 port trunk, 16 port expansion trunk module)?

 

[Okkie26]

What is programmed in the IP Office at the starting point?
Is there a menu ( auto attendant ).

When Iclid is received (DTMF tones) maybe an invalid chose is made in the menu

 

[TomasBill22]

Hi all ...

I try to run the Automatic Balance Impedance Match on each trunk but with no result, the same occur.
the IP Office 500 V28.1(63), the analog trunk is combo card.

Thanks

 

[TomasBill22]

Hi ...

Is there any updates ???
I try Embedded Voicemail, the same thing disconnected when set the ICLID.
Is this need more VM Resources?
I have a a VMPro (4 Ports), RCC, ContactStore

Thanks.