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VMPRO AA Option Counter
- Thread starter petefish
- Start date
Got to be more specific than that.
Are you talking about per day, week, year? Or by a single caller messing around in the same IVR getting nowhere?
What's the goal?
Kind regards
Gunnar
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Mille viae ducunt homines per saecula Romam
Are you talking about per day, week, year? Or by a single caller messing around in the same IVR getting nowhere?
What's the goal?
Kind regards
Gunnar
______________________________________
Mille viae ducunt homines per saecula Romam
On the transfer option > Specific > Discription: enter $KEY or Options: $KEY (Or any text)
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It works! Now if only I could remember what I did...
Dain Bramaged (Avaya Search tool )
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___________________________________________
It works! Now if only I could remember what I did...
Dain Bramaged (Avaya Search tool )
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Bas, that will only tell What number they chose, not How many times it has been chosen.
Got to use Counter Increment or Arithmetic Evaluation.
But if you're going to use this for reporting, you need to do Database integration or get Xima Chronicall.
Kind regards
Gunnar
______________________________________
Mille viae ducunt homines per saecula Romam
Got to use Counter Increment or Arithmetic Evaluation.
But if you're going to use this for reporting, you need to do Database integration or get Xima Chronicall.
Kind regards
Gunnar
______________________________________
Mille viae ducunt homines per saecula Romam
- Thread starter
- #5
Thanks guys its the sales man who is asking about this. It will have call accounting software he was thinking of TMS but if xima will do the job better we could look at that. But if I could get a daily count of how many times the options are pressed that will be a start.
Do you have DB license? If not, it's supposedly free in R9.1, that airs on 22nd of Dec.
XIMA does not automatically collect key presses, you need to make some sort of triggering/tweaking.
Something like passing call through a HG called "Press 1", "Press 2", etc.
Then run a report on how many calls that hit the HG's
(Could be that the reports on VM can be used too, I don't remember right now.)
Kind regards
Gunnar
______________________________________
Mille viae ducunt homines per saecula Romam
XIMA does not automatically collect key presses, you need to make some sort of triggering/tweaking.
Something like passing call through a HG called "Press 1", "Press 2", etc.
Then run a report on how many calls that hit the HG's
(Could be that the reports on VM can be used too, I don't remember right now.)
Kind regards
Gunnar
______________________________________
Mille viae ducunt homines per saecula Romam
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