VMPro 9.1.5 on Windows 2012R2 Server 3

[darth_smalls]

Good Morning

System Info:
IPO 9.1.12
VMPro 9.1.5
Server Windows 2012RS

I have a customer who's Voicemail type in SSA continues to show "NONE"
The Windows server (also the mgmt PC) is serving as the customer's voicemail Pro server.
It is also running Microsoft DNS and AD.
I have taken the below steps to resolve thus far--
•restarted VMPro services
•rebooted IPO
•rebooted VMPro server
•Executed this cmd (was suggested to me) -- Command prompt (privileges elevated):
netsh int ipv4 Add excludedportrange protocol=udp startport=50790 numberofports=12 store=persistent
•defaulted security settings in Manager and reset passwords as requested
•confirmed VMPro password in both Security Settings and in VMPro Client

I am running Debug Viewer as I stop and restart the VMPro services. Attached is what I captured.
Any input is greatly appreciated.
I'll be sure to follow-up with Stars and resolution updates on the issue.




Austin
CCNA, ACSS, ACIS, AIPS,

•Make it happen
•May the Force Be With You

 

[TouchToneTommy]

From Avaya's documentation:

CAUTION
Do not install Voicemail Pro server on a computer that runs the Domain Name System (DNS) Server service. Doing so may prevent the Voicemail Pro service from obtaining the ports that the Voicemail Pro service requires to function correctly.

Do not install Voicemail Pro on a computer that runs an Exchange server. Doing so may create conflicts between the Voicemail Pro servers SMTP settings and those of the Exchange server.

 

[darth_smalls]

Thank you Tommy
I had been advised to that issue as well.
The solution I was given was that Command I'd listed.
Not sure if that helps the issue or not (I'm not well-versed in command prompt syntax).
I'll search for a Tech Bulletin on this to provide to customer.
Do you happen to know of such documentation?

Austin
CCNA, ACSS, ACIS, AIPS,

•Make it happen
•May the Force Be With You

 

[TouchToneTommy]

https://downloads.avaya.com/css/P8/documents/101052859

Page 16 and 17

 

[rdoubrava]

Why ?

System Info:
IPO 9.1.12
VMPro 9.1.5

 

[darth_smalls]

Solution was to move server to separate machine from DNS server.
New IP address assigned and all is working well.


Austin
CCNA, ACSS, ACIS, AIPS,

•Make it happen
•May the Force Be With You