HI All,
We have a client with a voicemail pro 7.0(19) who has reported recently since the upgrade of their system which is now on 7.0(12) and VMPRO 7.0(19)that users across the 3 sites on the SCN are recieving multiple copies of the same voicemail message. (Basic description of site layout below)
Site A: x1 IP500 v2 controller, VMPRO (centralised withn scn)
Site B: x1 Ip500 V1 controller 7.0(12)
Site C: x1 IP500 V1 Controller 7.0(12)
Contact store app recording calls at all 3 sites
Basically what appears to be happening is that a user will receive a voicemail notification with the relevant WAV attached and then multiple instances of the same message will appear.. sometimes up to 11 or 12 copies.(in most occasions once the wav is listened to and cleared this stops any further duplicate messages)
the messages recieved appear to relate to both huntgroup and indvidual user mailboxes and happens across the 3 sites indicating either VMPRO or the local exchange server causing the issue.
Checked the voicemail pro error log file which does not show any errors relating to the mail relays
Feedback from the end users IT support is that they cannot find anything wrong on the exchange side to identify the issue
I'm thinking at this stage of using an external SMTP to see if the issue clears proving or disproving the exchange as the cause
Has anyone encountered this type of issue before?
Thoughts and ideas appreciated
Thanks for your time purple stars for this one
Knowledge....makes your head hurt
We have a client with a voicemail pro 7.0(19) who has reported recently since the upgrade of their system which is now on 7.0(12) and VMPRO 7.0(19)that users across the 3 sites on the SCN are recieving multiple copies of the same voicemail message. (Basic description of site layout below)
Site A: x1 IP500 v2 controller, VMPRO (centralised withn scn)
Site B: x1 Ip500 V1 controller 7.0(12)
Site C: x1 IP500 V1 Controller 7.0(12)
Contact store app recording calls at all 3 sites
Basically what appears to be happening is that a user will receive a voicemail notification with the relevant WAV attached and then multiple instances of the same message will appear.. sometimes up to 11 or 12 copies.(in most occasions once the wav is listened to and cleared this stops any further duplicate messages)
the messages recieved appear to relate to both huntgroup and indvidual user mailboxes and happens across the 3 sites indicating either VMPRO or the local exchange server causing the issue.
Checked the voicemail pro error log file which does not show any errors relating to the mail relays
Feedback from the end users IT support is that they cannot find anything wrong on the exchange side to identify the issue
I'm thinking at this stage of using an external SMTP to see if the issue clears proving or disproving the exchange as the cause
Has anyone encountered this type of issue before?
Thoughts and ideas appreciated
Thanks for your time purple stars for this one
Knowledge....makes your head hurt